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7109
June 13th, 2015 04:00
Laptop not starting
I have run the full Dell diagnostic test and the result are as shown.
My laptop don't start in one go, I have to press the power button several times and if I am lucky enough then it starts otherwise it wont
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Dell-MohanG
184 Posts
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June 14th, 2015 22:00
Hi baryallen,
Thank you for reaching out to us here, we appreciate you running the online diagnostics on your computer which indicates a couple of component failures. However we request you to also run the built in Dell diagnostics on your system and let us know if you would observe any error codes. And also let us know if there is any damage on the power button and its surrounding area. You could run the built in diagnostics by following steps below,
1. Power on the system and on the Dell logo screen press F12 repeatedly so that the one-time boot menu screen would load.
2. From the one -time boot menu screen please select diagnostics and press enter and allow the test to complete.
3. Please observe and share any error codes that might get displayed after the test completes