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229669
November 12th, 2014 16:00
laptop randomly shut off and won't turn back on
I have a 4 year old Dell Inspiron laptop. It was working fine until about 30 minutes ago, when it randomly shut off and wouldn't turn back on. I put the laptop on hibernate mode and as soon as I typed in my password, it just shut off. I tried to put it on the charger, but the laptop didn't even blink to indicate it was charging. I've tried turning it back on and resetting it, but nothing seems to be working. I removed the battery and put it back in and it was on, but as soon as i tried to update the laptop, it shut off again. Does anyone have any idea as to why it shut off?
Also, this is my sister's old laptop. She had it for college when it randomly stopped working. It would turn on but wouldn't run the windows. Last year, my dad was able to restore the hard drive and it was working fine, up until now.
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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November 12th, 2014 22:00
Hi haleyurbanczyk,
I’d suggest that you follow the steps mentioned below and check for issue resolution.
Also, I would suggest that you run the diagnostics on the computer after the above steps by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
In addition, I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.
http://dell.to/18r60nI
Please let me know if this helps.