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19986
July 17th, 2016 15:00
Latitude E6410 - Black Screen when booting up
So I have a latitude e6410, and I have a booting issue, whenever I press the power button, it lights up but the screen dosen't, although the screen and everything else does too after 4-6 seconds, I can hear the hard drive make a sound and the fans working, it shows the dell logo, then it stays black screen after that, I used to have this issue before too, but my computer would boot up on the 2nd try, after updating to BIOS A16, the problem have very much worsened and it takes about 15-20 tries to boot it up, probably not even after that. Yes, I can boot up my PC, it's not like it's gone, in fact - I am typing this from my PC itself. It boots up, but I need to power off, power on so many times. I've tried pressing F12 to run the diagnostics too, but it stays black screen even after that. OS reinstall isn't a solution, already tried that. So, my laptop does boot up after almost 20 tries, sometimes more, but could I get help so I can fix this issue?
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ejn63
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July 17th, 2016 15:00
Can you get an image on an external monitor?
General troubleshooting: unplug system, remove battery. Hold power button for 30 seconds -- remove and reinstall the memory modules and the hard drive.
Try powering up on AC only (no battery). If it will but won't with the battery installed, the battery is bad.
If it still won't consistently power up, the most likely cause is a mainboard that has a bad component or cold solder joint somewhere -- the mainboard will need to be replaced to solve the problem.
VolumeZ
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July 20th, 2016 03:00
Okay, I just figured something out. When I try to boot many times, it actually boots up after saying this "The IntelR Me ignition firmware will boot from factory default image" and when it says that, it ALWAYS boots. 100% no fail. So how do I do the factory default image thing everytime I boot up? That could fix it
ejn63
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July 20th, 2016 04:00
Run an extended memory diagnostic on the system - F12 at powerup. This error is usually the result of a bad memory module or a bad memory socket on the mainboard.
VolumeZ
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July 20th, 2016 09:00
I tried F12 and went to diagnostics and the screen went black.
VolumeZ
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August 15th, 2016 11:00
Anyone got a solution?
M.Egan
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March 26th, 2017 19:00
My laptop has the same problem. Anyone got a solution?
Should I re-set up the Window ?