I would suggest you to run hardware diagnostics on the system for hardware functionality, by following the steps below:
Reboot and tap 3-4 times to enter ‘Boot Menu’.
When the boot device list appears, highlight ‘Diagnostics’ and press .
The computer begins to run the ‘Pre-boot System Assessment’, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display.
In case any hardware component is bad, you will get a corresponding error.
If the system is able to boot, you may update the system BIOS. Please refer to the link: http://dell.to/15dZZuy.
Note: Before updating BIOS please ensure that: *Battery is 10%> or >10% charged *Battery charger should be connected *No external devices (flash drives, printers, external hard drives) should be connected. *All other programs should be closed and documents saved
Keep me posted with the results. I will be glad to assist further.
DELL-Amogh G
1.5K Posts
1
July 23rd, 2013 13:00
Hi Shamsi,
I would suggest you to run hardware diagnostics on the system for hardware functionality, by following the steps below:
If the system is able to boot, you may update the system BIOS. Please refer to the link: http://dell.to/15dZZuy.
Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged
*Battery charger should be connected
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved
Keep me posted with the results. I will be glad to assist further.