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79235
July 4th, 2011 06:00
Missing Optiarc AD-7717H SATA DVD RW Drivers
I have an XPS 15 with a Optiarc AD-7717H SATA DVD RW Drive. The drivers for this device are neither on the Resource CD nor on the Dell Website. Sony-Optiarc asks me to contact the manufacturer of the system for the drivers.
So I tried emailing Dell Tech Support India, and the website asked me for my Service Tag Number. On entering it, it threw an error saying that my system is out of warranty. I purchased this system 2 months back.
One part of your website provides me all my warranty information and contracts correctly, while on the other side, when I ask for support it tells me that I am out of warranty.
What can I do to get some support ?
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christopher_isa
3 Posts
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July 4th, 2011 06:00
Thank you Bacillus. I understand that Win 7 supports this drive and hence third party drivers are un necessary. I tested this with the disk issued by Dell with my laptop containing Win 7 Home Premium.
What I am trying to do is reinstall my OS. My laptop came with Win 7 Home Premium and I already have my Win 7 Ultimate 64 Bit edition. Hence I wanted to install the Win 7 Ultimate 64 Bit on my system. However when I go through the screens, the screen after "Install Now" gives me an error saying that "A required CD/DVD drive device driver is missing"
I have already been through forums and google search results trying to find a solution to this, but I can't. My last option is to get the drivers for the Optiarc Drive and load the drivers manually.
bacillus
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14.4K Posts
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July 4th, 2011 06:00
That optical drive uses drivers that come with windows so third party drivers are unnecessary.
bacillus
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14.4K Posts
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July 4th, 2011 07:00
Ok, I see!
Is your dvd clean and scratch free and I would also run a diagnostic on the ram.
Finally, are you booting from the win 7 ultimate dvd or are you trying to do this from inside of windows? For a fresh install I would boot from the dvd, delete all partitions, format and install windows.
neemliu
2 Posts
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November 6th, 2011 10:00
SUCKS!!!!
Same here looking for the driver, I called DELL support, they asked me buy $200+ one year software extend warranty, then will install driver for me.
christopher_isa
3 Posts
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November 6th, 2011 12:00
Hi Neemliu,
Usually Win 7 picks up the DVD Drive by itself. My problem got resolved when I burnt my Win 7 Ultimate disk once again from the image I had downloaded. Apparently something went wrong with the Image burnt on the first disk.
If you need the specs on this drive I found a link (It was not there when I was looking all over the internet for it)
ags.advantech.com/.../96SDVR-8X-ST-SN-B5_Datasheet.pdf
And the drivers are apparently here.
drivers.awdit.com/.../optiarc-dvd-rw-ad-7717h
I did not download to test the links yet. However do check the HW ID's before you do anything. I would suggest that if its just a simple Windows Installation which is not happening because the DVD Drive is not being recognized. Just try burning the image on another PC or download the image once again and burn it.
If you update the firmware incorrectly, you would risk making the drive non functional and also voiding the warranty on the drive. :(.
Cheers
Chris.
neemliu
2 Posts
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November 7th, 2011 08:00
thanks. but the link not work. no driver in the link can be downloaded.
the dvd devide can't be seen in win 7.
in my order list dvd is toshiba, but from device manager is optiarc-dvd-rw-ad-7717h, there is a yellow mark beside it.