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103320
April 9th, 2013 20:00
Motherboard Problems?
Hi All, new to this forum.
My girlfriends Inspiron 15R N5110 has an unknown problem. Backstory: It was purchased new about 2 years ago and has had slight problems with the track pad and an awful network connection (both wireless and ethernet).
Recent: It came down with a pretty bad browser hijacker, so I re-imaged it about a week ago. The network connection was still bad so I went to take a look at it and when I picked it up the screen turned black and the computer sounded like it snapped off (turned off abrupt enough to make an audible noise). The computer gave no indication of power (power cycling, lights, sounds, nothing) with either the battery or charger alone and together. I left it alone for a couple of days and thinking the motherboard was fried I started planning on getting another laptop. Today for the heck of it I took off the battery and plugged it in and it turned on, I booted it into safe mode and logged on, then it did the same thing and turned off abruptly and I havent been able to get it going again.
Thoughts on what the problem may be?
Dell-Rajesh R
4 Operator
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3.3K Posts
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April 12th, 2013 03:00
Hi moener,
Kindly private message me the service tag. I will review the account and take the case further.
Click on my user name and you could click on Start Conversation to send a private message.
Awaiting your response!
Dell-Rajesh R
4 Operator
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3.3K Posts
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April 9th, 2013 23:00
Hi moener,
This can be a hardware/software issue. To isolate the issue follow below mentioned steps:
If the computer power on, check if the computer shuts down in BIOS. Restart the computer and tap F2 on Dell logo.
Also, run diagnostics on the computer. Restart the computer by holding the FN and Power button simultaneously. Check if the diagnostics runs on the computer.
Awaiting your response!
moener
3 Posts
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April 10th, 2013 00:00
Hi and thank you for the speedy response. I ran through the steps twice and had done something of this fashion previously as well but with no response. What kind of software problem would cause the computer to show no signs of power to the computer?
Dell-Rajesh R
4 Operator
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3.3K Posts
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April 11th, 2013 04:00
Hi moener,
May I know the status of diagnostics?
Check if the diagnostics runs. Restart the computer by holding the FN and Power button simultaneously. Let the test finish.
Also, if the computer powers on, check if the computer shuts down in BIOS. Restart the computer and tap F2 on Dell logo.
Awaiting your response!
moener
3 Posts
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April 11th, 2013 06:00
Hi, I couldn't run a diagnostics test because the computer won't boot up. It shows no signs that it has any power coming to it at all, it isn't responsive to anything I do.