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April 17th, 2017 12:00
My sound is broken
a) I can't hear anything without headphones
b) Using headphones: I hear this after Windows 10 starts: http://vocaroo.com/i/s1BlTjodgf15
c) The check in Bios "Perform Quick Audio Check" results in hearing nothing
d) When playing a sound file (like on Youtube) I can hear the content, but with noise
Any suggestions?
PS: It's a freshly installed OS
No Events found!
Jim Coates
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May 3rd, 2017 05:00
When you wrote this
"The latest Linux Mint has not the strange beeping, but playing a song sounds like this:
vocaroo.com/.../s1bSKjRM9hrl"
I thought it was a recording of the laptop speakers. I thought you were saying that they weren't working in Windows but did work in Linux.Sorry that I mis-understood. You did say later that you held your phone to the headset, but I failed to mentally process that statement.
Okay, so in answer to your question about opening the laptop, if you want to do that, download the Inspiron 5537 Owner's Manual, which is the instruction manual for replacing parts. You can view the manual in your browser or open it in Adobe Reader.
Go to page 35, which is about removing the motherboard, to see a picture of where the speaker cable attaches to the MB. Remove the plug and then plug it in again. If the speakers don't work after that, the next step would be to replace the speakers, on page 47. The parts-people have the replacement speakers. On that page, parts-people have a video of the whole process. Watch the video to see exactly what all is involved in doing the procedure.
Afterwards, the speakers will work again if the failure was due to poor connection or failed speakers. Because the headphone signal is working, there is a good probability that it will fix the speaker sound.
Jim Coates
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April 17th, 2017 21:00
That's a hardware test, so if under warranty, contact Dell for repairs.
Seems to be bad speakers, or loose connection.
If need more help, please reply with the full model name of the laptop and the operating system.
thisisnt
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April 18th, 2017 05:00
Sure:
Inspiron R15 5537
Windows 10 Enterprise (x64) Builod 15063.138
BIOS Version: A09
Audio Adapter: Intel Lynx Point-LP - High Definition Audio Controller [B2]
Driver Provider: Realtek Semiconductor Corp.
Driver Version: 6.0.1.8036
Video Card: Intel Haswell-MB ULT GT2 - Integrated Graphics Controller [C0/D0] [DELL]
Driver Provider: Intel Corporation
Driver Version: 20.19.15.4531
Jim Coates
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April 18th, 2017 06:00
This is the Realtek Audio driver for the Inspiron 15R 5537 with Win10 64bit. You can try installing it and then running the hardware test again, but there will probably be no change.
thisisnt
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April 18th, 2017 07:00
No change. Still this beeping.
Jim Coates
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April 18th, 2017 07:00
If under warranty, contact Dell for repairs.
thisisnt
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April 18th, 2017 08:00
The warranty expired last year :(
Jim Coates
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April 18th, 2017 09:00
Is this the situation?
> no audio through speakers
> audio is okay through headphones except there are beeps and noise?
If that is right, then you should be able to get the speakers working again by opening up the laptop and re-seating the speaker connection, or by replacing the speakers. I can give you a link to the Service Manual if you need it.
If the audio through the headphones is not okay, get a usb audio jack (Amazon is a good source for cheap ones). The headphone audio should work okay through the usb jack, no matter what is wrong with the laptop's audio hardware.
thisisnt
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April 29th, 2017 21:00
The only thing I can hear is that strage and noisy beeping coming out of my headphones (see above to listen to it). The laptop speaker are not working at all.
What can it be?
Jim Coates
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April 30th, 2017 08:00
In your initial post, you wrote "The check in Bios "Perform Quick Audio Check" results in hearing nothing". That ePSA audio test is a hardware test, meaning that the hardware is broken if you do not hear the test tones when you run the test.
The least amount of hardware failure is that the speaker connection has become loose and needs to be re-seated. The next level of failure is that the speakers have failed and need to be replaced. The worst level of failure is that the audio chip on the motherboard has failed and the MB needs replacing.
Because the symptoms you have reported are inconsistent, it's really hard to pin it down to one exact area of failure. In your initial post you wrote "When playing a sound file (like on Youtube) I can hear the content, but with noise", but in your latest post you say you can only hear the noise.
If it were my laptop, I would perform a system recovery, meaning revert the laptop back to the exact factory configuration by using either the Factory Image or the recovery media I made when I first started up the laptop. Then I would try the speakers and headphones again. If the audio did not work immediately after a system recovery, then for sure it would be hardware failure.
If I did not have recovery media, then I would run Linux Live (a non-Windows operating system that can boot up the laptop from a usb flash drive or a cd/dvd). Running Linux Live would eliminate any problems caused by Windows or by the Windows-based audio driver.
I would at the least run the ePSA audio test again. Failure of the test definitely means some sort of hardware failure. The noise in the headphones could be hardware failure, or could be caused by a virus.
The PSA test is a hardware test, but it is not infallible. Like anything else it is subject to user error.
Saltgrass
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April 30th, 2017 08:00
I think I have heard that noise through a headset on one of my systems. The headsets can pick up spurious electrical signals. This one might be something like a hard drive. If not that, a corrupted audio or a dolphin.
Did you just reinstall because of the sound problem? If so, did you see any precursors to the problem?
After the clean install, did you install all the drivers, such as Chipset? Any messages in Event Viewer?
I have not run an enterprise version of Win 10 so could there be anything with it stopping the sound or not compatible? Is there any way to get back to normal Win 10?
If Jim is correct in that the Bios check would suggest a bad sound system, not sure what else could be done there except maybe run the one from the website, if it is any different. But I would use a Linux live Distro to test the sound, and in my case, that is the Ubuntu one. I always keep a flash drive for that purpose. I can boot to that without installing and check system components.
I don't suppose the Windows 10 Audio troubleshooter would give you any more info. You might check Device Manager and the Properties on the sound device. There is an Events tab where you might see some sequence of events which would provide more info.
thisisnt
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April 30th, 2017 11:00
I hear this strange sound as soon as I log in in windows. After a while, like...1/2 minutes, it stops.
If I play any audio material during this time, I will hear the beeping AND the audio material, although the audio material sounds whitened (like an unfocused radio channel).
The system is freshly installed. The driver installed accordingly. The latest Linux Mint has not the strange beeping, but playing a song sounds like this:
vocaroo.com/.../s1bSKjRM9hrl
Saltgrass
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April 30th, 2017 19:00
If you have a Bluetooth headset you may want to try that. I am currently listening to my headset with the Realtek device disabled.
Jim mentioned the Bluetooth decoding may be done in the headset... perhaps it doesn't need the onboard audio.
I can think of couple of reasons your sound may be the way it seems to be, but none of the reasons I am thinking is fixable by the user. If you are having problems with other devices, there may be a problem with one of your voltages, which would require a motherboard replacement, I believe. If the Sound device was not working, the same solution would be required.
But I am just guessing, Jim is the expert.
Jim Coates
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May 1st, 2017 06:00
It is very noisy before the music starts and after it stops. Sounds like a mic being roughly handled. The music itself sound fuzzy, like a blown speaker.
The strange sound to me sounds like a synthesizer making kitten meows. That's what made me think of a virus.
There is no reason I know of where the speakers would work in Linux but not in the ePSA audio test.
There is a circumstance where headphone jack works but speakers do not work in Windows, but will work in Linux.That is when the impedance sensing in the headphone jack has failed, thus preventing the Windows software switching from sending the signal go to the speakers. However, when that is the issue, the speakers will work in the ePSA test, and for the same reason that they would work in Linux when the sensor is the issue.
Jim Coates
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May 1st, 2017 06:00
Bluetooth and usb audio devices, like the usb jack pictured above, are audio systems that are independent of the integrated audio on the motherboard. As long as the laptop can pass through the digital information from a sound file, for example, those systems can function regardless of other damage to the integrated audio hardware, because they have their own hardware codecs. The drawback to them being independent systems, is that they cannot route audio through the laptop's integrated speakers.
I can't say if such a device would eliminate the kitten-type noise, not knowing the source of it.