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April 7th, 2008 14:00
Precision M60 - keyboard errors on certain keys
I have an M60 laptop, and recently it's started returning strange results:
h key returns H6
6 key returns H6
esc key returns '
- key returns '-
There may be others, but these are all I've noticed or remember so far.
This computer has never had internet access, it's a stand-alone work computer that runs a portable measuring device, so a virus is highly unlikely. I checked the keyboard regional settings, and everything looks ok. Any ideas on what to do? Thanks for any input!
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ejn63
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April 7th, 2008 14:00
Run the Dell diagnostics (f12 at boot) on the keyboard.
ejn63
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April 7th, 2008 16:00
The only sure test is to replace the keyboard with a known good one.
autocadder
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April 7th, 2008 16:00
Good call ejn, thank you. I could not complete the interactive keyboard test. When I got to the Home key (6th key in the test) it expected e052, but read e047. I could not FAIL the test, because the Esc key is also not reading right.
How can I know if this error is some sort of on-board keyboard controller, or simply the keyboard?
autocadder
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April 7th, 2008 17:00