4 Operator

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13.6K Posts

August 3rd, 2015 10:00

Try switching to the Windows native audio driver and see if it makes a difference. If you get the same symptoms then probably not a driver issue.

1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]

18 Posts

August 3rd, 2015 12:00

Thank you for replying.

I tried it, it still causes the same problem.

I think all the drivers have a problem, but in case I'm wrong what could be the cause of that if it's not the audio driver?

4 Operator

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13.6K Posts

August 3rd, 2015 14:00

The expert on Windows installation, natakuc4 (Philip Yip), says that the Win10 upgrade retains the old drivers and that they conflict with the new ones. He says that to get 10 to work right, one has to do a clean RE-installation of 10 (after the upgrade) which eliminates the old drivers. His guide to doing that is

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/a-clean-install-of-windows-10/

That is way out of my area and I don't know if it will solve your problem. My personal solution would be to revert to the operation system in which audio had worked correctly.

18 Posts

August 4th, 2015 04:00

Well, I tried to do a clean install of windows but it says that it cant install on a GPT partition... Even after I formatted it it still wouldn't work. :(

Does this mean that I have to reformat the entire drive or is there a way to change this just for the one partition?

4 Operator

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13.6K Posts

August 4th, 2015 05:00

Does this mean that I have to reformat the entire drive or is there a way to change this just for the one partition?

I referred this to Philip Yip. I think he will post here when he gets a chance.

18 Posts

August 4th, 2015 08:00

The bootable USB is set to MBR for BIOS or UEFI.

Now I see that rufus has an option for GPT for UEFI. Considering that my HDD is in GPT maybe I should have used that one? Or no...?

I don't understand why I should do a DiskPart Clean All. That won't change the GPT as far as I understand.

9 Legend

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16.1K Posts

August 4th, 2015 08:00

Yes select GPT when using Rufus, ignore the Diskpart for just now.

18 Posts

August 4th, 2015 11:00

Yes, that fixed it, and the audio problem is also gone.

Have one question though:

I didn't enter a serial number during installation and then I did a win update and now I'm looking at the activation and it says that it's activated and the serial that's entered is almost the same as mine, just a few numbers at the end are different.

Is that like some kind of temporary serial, or is it replaced with a new one because it's now on win 10, or what?

Should I replaced with my original serial?

9 Legend

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16.1K Posts

August 4th, 2015 15:00

Its part of the new device based activation mechanism of Windows 10. During installation via the initial upgrade from Windows 7/8.1/10130 your systems hardware is scanned and a hardware profile is submitted to a Microsoft Product Activation server. You then get automatically activated.

Moreover once your device has been registered as a Windows 10 device during Reinstallation it will automatically submit the hardware profile again to the Microsoft Product Activation server which will recognize the hardware and automatically reactivate your system.

The Clean Reinstall as mentioned should perform much better than the Upgrade install.

18 Posts

August 4th, 2015 17:00

Thanks a lot for all your help but I have one more problem.

I have an unknown PCI device in device manager. I've installed the dell chipset driver. I just can't find out the model of my chipset to look for another driver on intel's site and intel driver update tells me that I don't need any newer drivers.

18 Posts

August 5th, 2015 06:00

Yes, thank you, you didn't have to list them out, I know of them.

I have installed all except the rapid storage - I don't have a hybrid HDD and I don't need that driver.

However I am unable to install Wifi, Bluetooth and Ethernet - they all work with Win drivers.

Dell's Wifi driver does not extract from the install package...

Latest drivers from Intel for Bluetooth and Wifi, and also Dell's Ethernet driver give me blue screen and VIDEO_DXGKRNL_FATAL_ERROR during installation.

Also unknown PCI is still there...

It's a mess. HELP!

4 Operator

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13.6K Posts

August 5th, 2015 07:00

Guys, the Laptop audio board has been inundated the last couple of weeks by people who switched to 10 and are now having a variety of audio problems that they didn't have before. I am wondering if I should advise them to perform the clean re-installation or not. It seems pretty hairy and probably many if not most of them do not have the tech savvy of Bjsdu987dsf.

The alternatives would seem to be to tell them to wait it out while Microsoft, Dell, and the vendor's work out the bugs, or to revert to the operating system in which the audio did not work. What do you think?

18 Posts

August 5th, 2015 08:00

I personally would happily go back to my backed up Win 10 upgraded if I could only fix the audio bug.

Reinstalling just made a huge mess. At first glance everything is working now, but then there's the unknown PCI, the blue screen when installing drivers... I don't know.

I think it would probably be fixed if I could just find a working chipset driver. The dell one obviously doesn't do the job and Intel's drivers for 8th generation chipsets, regardless of the exact model which I don't know, are all for win 8.1...

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