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July 26th, 2013 04:00
problem with screen
I have a Dell Vostro laptop puchased in 2010 Product key <
ADMIN NOTE: Product key removed per privacy policy> Service Code <
ADMIN NOTE: Express service code removed per privacy policy> . I am not sure if this is still under warranty. The left side of the screen is no longer visible.
Can you please advise what my options are? The laptop was purchased by my partner Francis Pantus and warranty may be under his name?
Many thanks
Christine Brunell
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DELL-Manshu S
6 Operator
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2.2K Posts
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July 26th, 2013 04:00
Hi Christine,
Please do not put service code or product key on the forum. I would suggest you to perform diagnostic on the LCD. You may refer to the link mentioned below:
http://dell.to/11PAQ6c
If the issue persists during LCD BIST (Built in Self-test), LCD assembly needs replacement.
If the test passes, connect the laptop to an external display(Television or monitor). Let me know if the issue appears on external display as well.
Thanks & Regards
Manshu S
#iworkfordell
cbrunell
2 Posts
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August 5th, 2013 23:00
The issue persisted and all tests passed. The issue does not appear on external display as well
DELL-Sujatha K
Community Manager
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3.3K Posts
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August 12th, 2013 22:00
Hi Christine,
Thank you for the update. Since the display is fine on the external monitor, It is a screen failure. Consider replacing it. Please click on the link below to check the warranty of the system. In case the system is under warranty, send me a private message with the system service tag to assist you further. Please click on my name and click Start Conversation to send me a private message.
http://dell.to/12Bz4Il
In case the system is out of warranty, let me know the region you belong to, to provide the contact information to get the system serviced.