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17 Posts
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11001
February 24th, 2004 05:00
problem with standby
I have the i8500 and when i come out of stand by, it flashes to my log in screen but then te monitor turns off and it doesnt turn back on but the computer is still on. does anyone else have this problem or know how to fix this?
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DELL-Corey
2.6K Posts
0
February 24th, 2004 18:00
Thank you for using Dell's Community Forum.
The problem is most likely caused by some program running in the background that is preventing your system from correctly going into standby.
Shinwar
9 Posts
0
February 24th, 2004 21:00
I am having the same problem but when I start my 5100 up the screen goes black, then it flashes about preparing to standby then it shuts off. It's brand new I got it in the mail yesterday. I open and close the monitor then it boots back up. I spent 2-3 hrs on the phone with tech support and they helped me upgrade my bios and get me updated video drivers. I thought it had worked but I was wrong. It still does it. Can anyone help.
morpheous_
13 Posts
0
February 26th, 2004 09:00
Hello,
Problem Description/Symptom:
Operating system (Windows XP Pro SP1 - se system description below for more detail) restarts by itself each time computer has been in the Standby mode and recovers from it. This error occurs approximately 5-30 minutes after coming back from StandBy mode. Each time it's random time and place.
What also happens is that when computer recovers from StandBy Mode, mouse process is functionning well, but I am unable to double-click/start/run anything else. Everything just freezes except the mouse.
This problem has occured since the day 1 we received computer from Dell.
Then, computer is running on battery power and not auxilary power AC/DC.
I have also tried to run on auxilary power AC/DC and then remove it before going to StandBy mode.
I tried taking out the battery, and running on AC/DC, going to StandBy and comming back from StandBy, but the error persists.
Sometimes XP just restarts automatically, and sometimes, not.
XP is configured that each time an seriuos error occurs in the OS (hardware or software related) that XP automatically restarts.
This can be turned off by going to: My Computer (right-click) -> System Properies -> Advanced -> Startup and Recovery and uncheck the box Automatically restart. What happens later is that when error occurs it can be read on the screen if possible.
In my case sometimes the system just stops responding and sometimes it restarts.
When system stops responding, you can move mouse around, but all other processes in the OS are dead.
You are unable to do anything/start/run.
I must ShutDown computer manually then. CTRL+ALT+DEL process is also dead.
Next time I am booting into XP i receive this message:
Windows could not start because the following file is missing or corrupt:
\windows\system32\config\system
You can attempt to repair this file by starting Windows setup using the original Setup CD-ROM.
Select 'r' at the first screen to start repair.
This message tells/means that Registry library/file is destroyed.
After this it's impossible to recover the OS by booting with Last good known configuration or running
autorepair.
I have to re-install Operating System each time. FRUSTRATING !!!
Tried Solutions without any help:
I have checked for drivers on the system, conflicts, none.
Updated all system/hardware drivers. Nothing helps.
Updated BIOS to A04 and Reseting BIOS as Dells support techinican recommended. No Help.
Re-installing the operating system and installing all the latest drivers from Dells website.
Dell has chanced and replaced Harddrive, but ofcourse, that wasn't the issue. Symptoms persist.
Installing Linux SuSE 9.0, and symptoms are similar. In SuSe as soon computer has been in StandBy mode, it is unable to recover from StandBy mode.
Possible Cause:
CPU Overheating problems
Device Drivers are causing the conflict in the Operating System
Graphic Card related issues
ACPI management related issues
Other hardware related issues
If you are familiar with this problem please let me know.
In contact with Dell:
Dell doesn't know what is causing this problem.
I have requested to return my computer since it hasn't functioned since the day 1 and Dell FAILED to repair it and doesn't know
what's casing the error/s / problems.
Other issues:
I have been receiveing other type of error before, but they dissapeared for some reason.
Memory Errors / Device Errors such as PAGE_FAULT_IN_NON_PAGED_AREA, Stop: 0x00000050 or IRQ_NOT_LESS_OR_EQUAL, Stop: 0x0000000A
Registry Errors such as Win32k.sys Adress BF8D97A5 base at BF800000, STOP: 0x0000008E
Those error are currently not occuring for some reason.
Thank you in advance for taking your time!
Message Edited by morpheous_ on 02-26-2004 05:40 AM