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11 Posts
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11095
July 24th, 2015 18:00
Quickset app
Recently the backlight on my keyboard refused to work despite the fact that it was on in the mobility center, I've tried to update the quickset application to see if that will fix the problem but every I try to install it, it says, operation unsuccessful, I'm using an inspiron 15 5545 with the service tag of
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DELL-Infant R
331 Posts
0
July 25th, 2015 13:00
Hi MrBetnon,
Thank you for writing to the Dell Community Forum.
Request you to please use this link http://dell.to/1Iv6QXj to install the Dell Quickset application (Windows 7 64-Bit & Windows 8.1 64-Bit OS). If you get any error message please, provide us a screen shot of the error.
Please reply if you have any further questions.
MrBetnon
11 Posts
0
July 25th, 2015 14:00
That's the error message
1 Attachment
key.PNG
MrBetnon
11 Posts
0
July 25th, 2015 14:00
That's the log
1 Attachment
key2.PNG
DELL-Infant R
331 Posts
0
July 26th, 2015 06:00
Hi MrBetnon,
Please uninstall the Dell Quickset application from program and features and then install the initial release of the application using this link http://dell.to/1CYSMmM. Let us know the status when you install.
Please reply if you have any further questions.
DELL-Infant R
331 Posts
0
July 26th, 2015 09:00
Hi MrBetnon,
Please download the Dell Quickset application using this link http://dell.to/1SIN760 with a different browser.
DELL-Infant R
331 Posts
0
July 26th, 2015 09:00
Hi MrBetnon,
It appears that the downloaded file is corrupt. Please try downloading the file again and keep us updated.
MrBetnon
11 Posts
0
July 26th, 2015 09:00
Those were the files that were unzipped
1 Attachment
extra.PNG
MrBetnon
11 Posts
0
July 26th, 2015 09:00
Done that, still the same message, these are the files it was able to unzip
1 Attachment
extra.PNG
MrBetnon
11 Posts
0
July 26th, 2015 09:00
I got that error message while I was installing.
1 Attachment
quick.PNG
MrBetnon
11 Posts
0
July 26th, 2015 10:00
Quickset has been successfully installed :)
MrBetnon
11 Posts
0
July 26th, 2015 11:00
I think the previous browser I used has a problem I redownloaded the update file with another browser and it worked well, but the backlight is still off
DELL-Infant R
331 Posts
0
July 26th, 2015 11:00
Hi MrBetnon,
Good to hear everything is working fine on the system now.
MrBetnon
11 Posts
0
July 26th, 2015 11:00
It's back on, I think someone must have moved the keyboard in a way, thanks for your help tho I really appreciate it