You already know that the system has a lower configuration than most systems nowadays, so I will not reiterate that fact. This could either be Hardware/Software related. To isolate,first run a Pre-Boot Diagnostics by tapping F12 on startup. Check if all the hardware is functioning as needed.
Check if the system is overheating and the fans are spinning as needed. You can do this through observation,or you can run a SpeedFan utility to check core temperatures.
Check for a BIOS update and if available,update the System BIOS. Most often, that resolves this problem.
If all these have been done,there is no hardware failure and issue still persists,a format re-install is the only option.
DELL-Prajwal S
88 Posts
0
June 16th, 2015 10:00
Hi,
Thank you for writing to us.
You already know that the system has a lower configuration than most systems nowadays, so I will not reiterate that fact. This could either be Hardware/Software related. To isolate,first run a Pre-Boot Diagnostics by tapping F12 on startup. Check if all the hardware is functioning as needed.
Check if the system is overheating and the fans are spinning as needed. You can do this through observation,or you can run a SpeedFan utility to check core temperatures.
Check for a BIOS update and if available,update the System BIOS. Most often, that resolves this problem.
If all these have been done,there is no hardware failure and issue still persists,a format re-install is the only option.
shesagordie
10 Elder
•
46K Posts
0
June 16th, 2015 12:00
Chuck04
As you have a laptop, best to post this in the Laptop Forum here:
http://en.community.dell.com/support-forums/laptop/default.aspx
Bev.