Re-installing Windows on an Alienware M11

My XPS M1210's display system just died last weekend (connection to an external display doesn't also work). Now, I'm looking around to purchase a replacement. The alienware M11 seems to suit my needs. The size is reasonable. To bad, Dell abandoned the 12.1" size, since I find them to be my sweet spot.

Looking at the specs of the M11, I am aware that this unit doesn't come with an optical drive. However, I am curious to know, if in case I made the purchase, is that if a copy of windows comes with the purchase (or even a recovery disc or a bootable USB drive that contains the copy of windows)???

The reason with this is that I would like to be able to reformat/re-install windows at anytime without having to go thru tech support. Or if I decide in the future to upgrade the hard drive, I would need a fresh copy of the OS to install. Also, since I travel a lot, in an event that I need some sort of recovery options would be a good thing.

I've had a chat with one of the customer service agents (via the customize your unit), however the agent was useless. The only feedback I got was that I should contact tech support?!?

any feedback from any M11 owners would be appreciated! thanks.