Hello stueey 1, Which operating system is installed on the Laptop? This would make a difference as to how the network is set up.
If you have XP, and the network device shows no red x or yellow question mark in the Device Manager, the issue has to be within the setup and/or drivers.
If you have Vista, and there are no indicators in the Device Manager, the Network and Sharing Center settings are not set up or correct.
Please advise which OS and maybe we can determine why you cannot connect.
Hello stueey 1, Since you mentioned you have installed the network card drivers, and they card shows to be working in the Device Manager, the drivers appear to have been installed.
Please find the Link and locate this page from the manual that describes how to set up the network device.
If you are connected directly to the router via a ethernet cable, and not wireless, I would disable the wireless card.
The manual will instruct on how to do this on the keyboard. I believe the issue is that you just do not have the network set up properly.
One issue that is common when setting up the network, is it must be named as the network name you already have.
Microsoft Windows XP defaults the network name differently than some. Many use the name Workgroup as their name, while Microsoft uses MSHome, or something of this nature, I believe.
I would check this as a possible cause of your issue.
Hanspuppa
799 Posts
1
December 13th, 2008 13:00
You probably need to run the network wizard from within the control panel.
Hope this helps.
ronss
2 Intern
•
2.1K Posts
0
December 13th, 2008 13:00
I would install the chipset driver, and the nic card driver....see if that helps-
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R114079&SystemID=INSPIRONI6400/E1505&servicetag=&os=WW1&osl=en&deviceid=1134&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=27&fileid=149851
i gave link to chipset driver
ronss
2 Intern
•
2.1K Posts
0
December 13th, 2008 13:00
I would install the chipset driver, and the nic card driver....see if that helps-
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R114079&SystemID=INSPIRONI6400/E1505&servicetag=&os=WW1&osl=en&deviceid=1134&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=27&fileid=149851
i gave link to chipset driver
stueey 1
3 Posts
0
December 14th, 2008 04:00
No joy with those suggestions.
stueey 1
3 Posts
0
December 14th, 2008 10:00
Sorry for not mentioning the OS....laptop is running XP
Hanspuppa
799 Posts
0
December 14th, 2008 10:00
Hello stueey 1, Which operating system is installed on the Laptop? This would make a difference as to how the network is set up.
If you have XP, and the network device shows no red x or yellow question mark in the Device Manager, the issue has to be within the setup and/or drivers.
If you have Vista, and there are no indicators in the Device Manager, the Network and Sharing Center settings are not set up or correct.
Please advise which OS and maybe we can determine why you cannot connect.
Hanspuppa
799 Posts
0
December 14th, 2008 14:00
Hello stueey 1, Since you mentioned you have installed the network card drivers, and they card shows to be working in the Device Manager, the drivers appear to have been installed.
Please find the Link and locate this page from the manual that describes how to set up the network device.
If you are connected directly to the router via a ethernet cable, and not wireless, I would disable the wireless card.
The manual will instruct on how to do this on the keyboard. I believe the issue is that you just do not have the network set up properly.
One issue that is common when setting up the network, is it must be named as the network name you already have.
Microsoft Windows XP defaults the network name differently than some. Many use the name Workgroup as their name, while Microsoft uses MSHome, or something of this nature, I believe.
I would check this as a possible cause of your issue.