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6607
May 27th, 2015 16:00
rows of pixels malfunctioning
I got my xps13 with QHD+ display about two weeks ago. Before yesterday, the display was perfect with no stuck or dead pixels. When I turned it on last night, I noticed that an entire row of pixels near the bottom edge was malfunctioning.
this issue occurs regardless of operating system or anything; it's even visible during the boot process when the dell logo appears.
Here is a picture:
http://i.imgur.com/sKlfR4y.jpg
Actually it looks like several rows are acting weird. for the bottom row it seems every other pixel works
Is there any simple fix for this?
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ejn63
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May 27th, 2015 16:00
The screen needs to be replaced.
If the system is less than 21 days from shipment, you can request a replacement system -- if it's more than that, you'll need to have a warranty replacement of the screen made.
speedstep
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47K Posts
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May 28th, 2015 08:00
Failures like that are due to being dropped with impact damage at the edge of the LCD glass. They won't show up on an external monitor because the failure is a fracture in the screen.