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1 Rookie
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12280
May 26th, 2014 14:00
Safe Mode not working
My Latitude d630 keeps booting to the Dell splash screen going black and the splash screen again and again. My son was on Youtube on the other night and that was the last time it would boot up properly. I have tried to restart in safe mode , but the F8 key does nothing. I just need to get where I can remove any malware that may be on the laptop. Thanks in advance.
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DELL-Manshu S
6 Operator
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2.2K Posts
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May 26th, 2014 15:00
Hi,
Please let us know the following details:
1. Operating System installed on system
2. Any hardware changes done recently?
3. Do you have recovery disk?
Meanwhile, perform hardware diagnostics. Restart system and tap F12 on Dell logo > Select Diagnostics > hit enter.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
scottishscott19
1 Rookie
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34 Posts
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May 26th, 2014 15:00
Manshu,
The operating system is Windows 7. There has not been any hardware changes done recently. I do not have a recovery disc or the OS disc. I bought this used last year. I have performed the diagnostic and it came back as everything is fine.
DELL-Manshu S
6 Operator
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2.2K Posts
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May 27th, 2014 12:00
Hi,
Please perform steps on the link below:
http://dell.to/1rdDLGR
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
DELL-Manshu S
6 Operator
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2.2K Posts
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May 28th, 2014 13:00
Hi,
Please let us know if you need assistance.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.