Screen Problems with a 9300

Question

Hi - I've had my 9300 for over a year and it's been great until today when a thin flickering yellow line cropped up on the left side of the screen. I have updated video drivers, tried rolling back the system and done the dell and BIOS diagnostics, as well as tried squeezing the sides of the monitor to get a better contact. is my lcd dead? should i try and get at the monitor connection or the 'video flex'? any help much appreciated, thanks

a18d02fe49bd48d · Answer

run the preboot system assessment. turn the computer off>press the fn key down>turn it on. keep on pressing the fn key down until the preboot system assessment screen comes on. when you see the color bars, check if you still have the problem. if the yellow lines are still there, you need to try to reseat the lcd cable. then try again.   -kArL dCsE™

LPKidd · Answer

i am also having this problem. in fact, the dell support forums were the last place i came to after doing a thorough google search. i don't think this is an issue with an improperly seated screen cable.

i currently have SEVEN vertical lines at ALL times (from bios check all the way to full boot-up) and it's a bit irritating given that i switched from toshiba because i felt dell made a better product.

this isn't an isolated incident. MANY 9300 owners are having this issue. i would say that there are easily hundreds experiencing this issue.

i love dell. i love my 9300. but this screen issue needs to be addressed. i have total faith and confidence that i'm not going to be told i need to shell out $700+ on a new screen when this was a design/engineering flaw to begin with.

i believe i am still under warranty (though i'll have to check) and so i will see if dell will handle this with care.

thank you for listening to my rant.

marcopeter · Answer

Well...

I've got 6 lines on my 9300....

My brother's has about a 3rd of the screen busted...

and a friend's has 1 line already....

all three are only about a year and a half old

sure seems like a Dell issue to me. Can't get any help out of them coz we're all out of warranty

thief911 · Answer

Not only on the Dell forums but here as well:   http://forums.devshed.com/computer-hardware-103/single-pixel-lines-in-dell-inspiron-screen-382937.html   What is your screen model number?

marcopeter · Answer

we all have the 1440x900 screen, not truebrite

LPKidd · Answer

i put in a complaint to the better business bureau and got a call from dell on the matter.  after reading off my tag id, or whatever it is they want, i was told that because i was no longer under warranty, the best she (the lady on the phone) could do would be to give me the number for the section of dell for out-of-warranty claims, i.e. the sales department.  i could see maybe giving me the bird if i was asking for a whole new laptop, but i'm not.  this is COMPLETELY a DELL issue.  i'm very meticulous and particular with my hardware and i take exceptionally excellent care of it.  the problem i see here is that dell doesn't want to cough up for THEIR screw-up.  what's the matter dell?  have you grown so big that you no longer understand what it means to do the right thing instead of the cost-effective thing?  you're effectively giving your grassroots following the middle finger on this one, dell.  i could see getting away with this if it were only one or two people, but the fact of the matter is that you've put a faulty screen on ALL 9300s.  we're growing restless, dell, and we want some results.

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