SMART Short Self Test Failed - (Error code: WHD16-8NR)

Question

HI all, I have had my XPS L520X for 4 years 2 months. I've never had an issue with its operation till last week. It randomly restarted and came up with the Realtek PCI Issue when it rebooted. To cut a very long story short to fault find what was happening, I re-installed the whole operating system including a formatting of the hard drive. The problem of the laptop freezing/crashing and rebooting with various erros while doing usual tasks has not been solved. I ran the Dell support centre software and it shows the SMART self test has failed with the following code (Error code: WHD16-8NR). Event Log: Dell Support Center Log File17 March 2016 16:53:55Overall Result: Failed-------------------------------------------------------------------------------------------------------------------------------------------ST9750420AS [ATA:0:0\?\ide#diskst9750420as_____________________________0005dem1#4&34e0611c&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]-------------------------------------------------------------------------------------------------------------------------------------------  Vendor: Seagate  Model Number: ST9750420AS  Serial Number: 6WS100EG  Firmware Revision: 0005DEM1  Size: 698.6 GB  Rotation Rate: 7200 RPM  Cache Size: 16 MB  Temperature: 43 C  Physical Sector Size: 4 KB  Logical Sector Size: 512 B  Logical Sector Count: 1465149168  Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5  Specification Version: ATA8-ACS rev 4  ----------------------------  OS - C: [PARTITION:C\.\C:\]  ----------------------------    File System: NTFS    Volume Serial Number: 5087-8802    Volume Capacity: 679.00 GB    Volume Free Space: 568.63 GB    Volume Used Space: 110.37 GB  SMART Status Test    Test Started         - 17/03/2016 16:43:57          Test Finished:       - 17/03/2016 16:43:59      Passed  SMART Thresholds Test    Test Started         - 17/03/2016 16:43:59          Test Finished:       - 17/03/2016 16:44:01      Passed  Targeted Read Test    Test Started         - 17/03/2016 16:44:01          Test Finished:       - 17/03/2016 16:44:05      Passed  Random Seek Test    Test Started         - 17/03/2016 16:44:05          Test Finished:       - 17/03/2016 16:44:54      Passed  Funnel Seek Test    Test Started         - 17/03/2016 16:44:54          Test Finished:       - 17/03/2016 16:46:14      Passed  SMART Short Self Test    Test Started         - 17/03/2016 16:46:14          Error Message:       - 17/03/2016 16:46:24      The device reported the following status: The previous self-test completed having the read element of the test failed.    Error Message:       - 17/03/2016 16:46:25      The first failing LBA value is 121243744 and the failure occurred after the device had been operating for 8792 power-on hours.    Test Finished:       - 17/03/2016 16:46:26      Failed (Error code: WHD16-8NR)  Surface Scan Test    Test Started         - 17/03/2016 16:46:26          Test Finished:       - 17/03/2016 16:47:25      Passed  Surface Scan Test - 2    Test Started         - 17/03/2016 16:47:25          Test Finished:       - 17/03/2016 16:48:58      Passed I also went into the BIOS BOOT MENU by pressing F12 on start-up and ran the diagnostics which seemed to have said everything passed however I did see a faliure error during its process which was too quick for me to write down the error.In a nut shell, my thought is that my hard drive is failing/ or is about to fail or is corrupt. My simple question is, do I need a new hard drive with the information I have provided? Many thanks!

RavSingh · Accepted Answer

To all who are reading this topic: I have rung Dell directly and they have confirmed my hard drive needs replacing. 8792 power on hours, I think its done me good. Cheers and thanks for the reply ejn63

ejn63 · Answer

If you did the quick 10-min test, go back and run the extended one - it sounds like the drive is showing marginal or bad sectors -- meaning it may be time to replace the drive.

RavSingh · Answer

ejn63,

Thank you very much for your prompt reply.

I can confirm I did the extended test which seemed to state everything passed, but I did see something while it was running the 10 min one where it stated failure of something. It was too quick to capture.

I ran the Pre-boot system assessment.

Does that confirm I need a new hard drive?

Thanks

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