What do you mean "need the receipt from the place you bought it"? If you purchased it from somewhere other than Dell, you should know if the warranty was tranferred to you, as required. If the service contract wasn't legally transferred, you're out of luck. Go to Dell Support and put in the Service tag and find out if you're covered.
http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&cs=19&l=en&s=dhs
Lol. Not at all, as long as you don't replace a hard drive you have nothing to worry about loosing information. Just contact dell let them know what the issue is and what you have done and that you researched the problem and this is what you believe it to be so you can avoid the troubleshooting steps all over again!
If you are under warranty call Dell support and they will replace free of charge. If not under warranty I can not give you a set amount due to I am not a Dell Sales Rep and I do not have the exact update amount but if you can deal with the wait time of some support you shouldn't have any problems... Glad to help
Did you follow the steps other posters gave you to determine if the computer is under warranty?
If it is, Dell will replace whatever needs replacing no cost for labor or parts. They will pay for shipping to their shop and back to your place.
If it is not under warranty, you need to buy an exact replacement from Dell or anybody else.
I have heard the cost is about $400. But you would need to inquire.
Titania
23 Posts
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May 30th, 2006 22:00
Mary G
4 Operator
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20.1K Posts
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May 30th, 2006 22:00
Robot Randy
270 Posts
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May 30th, 2006 23:00
Message Edited by Robot Randy on 05-30-200608:44 PM
BethieAUS
13 Posts
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May 31st, 2006 00:00
Message Edited by BethieAUS on 05-30-200608:28 PM
Message Edited by BethieAUS on 05-30-200608:28 PM
TigerTechs_LHS
13 Posts
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May 31st, 2006 01:00
TigerTechs_LHS
13 Posts
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May 31st, 2006 01:00
Titania
23 Posts
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May 31st, 2006 01:00
Titania
23 Posts
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May 31st, 2006 01:00
Oh thank Jove! I have too many things to lose in that laptop.
Will they give me a new motherboard? Or must I purchase my own? If so, how much do they cost?
And thank you for your assistance ^_^
Titania
23 Posts
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May 31st, 2006 01:00
TigerTechs_LHS
13 Posts
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May 31st, 2006 02:00
jocase
651 Posts
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May 31st, 2006 04:00
If it is, Dell will replace whatever needs replacing no cost for labor or parts. They will pay for shipping to their shop and back to your place.
If it is not under warranty, you need to buy an exact replacement from Dell or anybody else.
I have heard the cost is about $400. But you would need to inquire.
Message Edited by jocase on 05-31-200612:27 AM
Robot Randy
270 Posts
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May 31st, 2006 13:00
If the tag is missing from the bottom then you can go into BIOS setup and read it from the first page.
Randy
Titania
23 Posts
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May 31st, 2006 13:00
Message Edited by Titania on 05-31-200610:09 AM
Titania
23 Posts
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May 31st, 2006 13:00
Um can you explain that to me?
Plus how can I do that if the laptop won't even turn on? :smileysad:
TigerTechs_LHS
13 Posts
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May 31st, 2006 14:00
I can tell you if you provide me with your service tag or you can go this way:
1. Go Here: http://support.dell.com/support/index.aspx?c=us&cs=&l=en&s=gen
2. Click on My systems and Per. on the top bar
3. Enter your service tag and such and should provide you with the information needed