Strange image problems. HELP!

Hi,

You can also run a test on the LCD of your computer to check if it is an issue with that. You can watch the detailed steps and how to run LCD BIST from link: http://dell.to/R6XKBV

If the diagnostics pass, you can uninstall and reinstall Dell recommended drivers of graphics card of your computer. Since the drivers are only available for Windows Vista, I would suggest you to try installing them in compatibility mode and see if it works.

To uninstall and re-install the video drivers: 

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “Display adapters”, you will find the video driver listed.
• Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
• Check the box to delete the software.
• Restart your system and click on the below link: http://dell.to/OukFUO
• Enter the Service Tag of your system and select the operating system.
• You will find the video driver under “Video”.
• Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”. 
• Save the driver on your desktop.
• Right Click the driver installation file and select Properties -- > Compatibility Tab. 
• Select Windows Vista from the list in the following image.

• Click Apply -- > OK.
• Right Click the file and select the Run As Administrator option to install. 
• Install the video driver by following the on screen instructions. 
• Check if the issue is resolved or not. If the issue still persists, update the system BIOS.

Note: Before flashing the BIOS please check the following:-

• Battery should have 10% or greater charge
• Adapter should be connected
• No external devices should be connected.
• All other programs should be closed and documents saved 

You can follow the steps below to update system BIOS: 

• Click on the below link: http://dell.to/OukFUO
• Enter the Service Tag of your system and select the operating system.
• Go to “BIOS” and click on the BIOS available.
• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the BIOS on your desktop.
• Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
• Follow the prompts on screen to install the BIOS.

 Please reply with the findings.

Hi, I have tried those things and made no real difference. as for the 1537 theres only vista drivers in dell I started using the one directly from intel ( which makes no difference either)

Hi,

If you are facing the issue in Windows 7 as of now. I would recommend you to install Windows Vista on your computer and install the same drivers on it and check if it works. 

Note: Before you proceed, I will advise you to take a complete backup of your data (pictures, music, applications, videos, documents) as this step leads to complete data loss. Remove all the external peripherals (like printers, scanners, any USB device except keyboard and mouse) connected to your computer.

Steps to reinstall Operating system: 

• Insert the Microsoft Operating system installation DVD into the CD/DVD drive of the computer.
• Restart (or power on) the computer.
• Press the key as soon as the keyboard lights up.
• The Boot Menu appears.
• Click ‘CD/DVD/CD-RW Drive’, and then press the key.
• A window appears that says Press any Key to ‘Boot from a CD or DVD’.
• Press any key on the keyboard.
• Click Language, Time, Currency and Keyboard Method, and then click ‘Next’.
• On the ‘Windows Installation’ page, click ‘Install Now’.
• Review the terms and click ‘I accept the license terms’ to proceed.
• On the ‘Which type of installation do you want?’ window, click Custom (advanced).
• On the ‘Where do you want to install Windows window’, click ‘Drive options (advanced)’.
• Click ‘Disk 0 Partition 1’, and then click ‘Delete’.
• On the If you delete this partition, all data stored on it will be permanently deleted window, click OK.
• On the ‘Where do you want to install Windows’ window, click ‘New’
• When prompted to select the size of the file, select the size, and then click ‘Apply’. 
• Click to select the partition, and then click ‘Format’. 
• On the If you format this partition, all data stored on it will be permanently deleted window, click OK.
• On the ‘Where do you want to install Windows’ window, click ‘Next’.
• The Installing Windows window appears.
• The Setup window appears.
• Select a user name, password, and picture for your user account.
• On the ‘Choose a computer name’ and choose a desktop background window, click ‘Next’.
• On the ‘Help Protect Windows’ automatically window, click ‘Use Recommended Settings’.
• Click to select your time zone, and then click ‘Next’.
• The ‘Thank you’ window appears.
• Click ‘Start’.

Didnt work. Actually the issue starts right away as soon as you install windows and this is the 5fth or 6th time I have installed it. plus several times I installed windows vista (which sucked big time)

Hi,

My apologies for the delayed response. Generally in this case it can be either an issue with system hardware or software(Operating system or video drivers). Since all the diagnostics have passed on computer and the you have tried re-installing the Operating system but the issue still exists. On support website the drivers for Windows 7 are not available. In order to assist you in a better way, I would need the system Service Tag of your computer.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

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Please reply with information.

I think its a GPU temperature issue. I had my motherboard replaced some time ago and the guy that came over from dell didn't replace the conductive paste that goes between the chips and the heat sink... is it possible for that to be the issue? if I put some new conductive cream in there will it make a difference?

Hi,

If it is an issue with the GPU, it will exhibit the same behavior on external monitor. You can try your computer with an external monitor and see if it works. Also, you can try using your system in ‘Safe mode with Networking’ and see if it exhibits the same behavior.

Steps to access ‘Safe mode’: 

1. Restart the computer.
2. Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
3. Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the key.
4. Select the user account at the log in screen.

Check if the issue persists there.  Also, check if you are facing system overheating issues. 

Please reply with the information.