studio 1735 audio error - techs cannot fix. please help before i return machine

Question

i've had the studio a week.  everytime i try to preview in adobe premiere elements i get this error: Device: IDT High Definition Audio CODECErrorcode: FFA-8-000D [80040154]Info: Playback failed. The audio system does not seem to respond. Maybe card does not support full duplex mode   once i receive the error i can't view correctly in movie maker and windows media player gives a rather general error; just the act of opening premiere elements and not previewing causes movie maker to misbehave. first tech tried to download a codec - did not help and he said it was software-related dell on call would not address the issue tried another tech the next night, he escalated it so i had to wait 'til the next night to hear from the super-tech super-tech tinkered with adobe, drivers, bios, etc. super-tech said bottom line was that the integrated sound card does not support full duplex mode, apparently, so he said i could return it.   my question is is it true that the studio's integrated sound card does not support full duplex? ooops...another question...can the studio be configured with a better card that will support it?  (tech said no dell laptop has the necessary sound card) here's one more :)...why does dell allow you to configure the studio laptop with adobe premiere elements if the card cannot support it? the most important question...is there actually something that the techs can do to make this work with adobe premiere?

Jim Coates · Answer

'is it true that the studio's integrated sound card does not support full duplex?'   No, the IDT 92HD73C chip in your computer is full duplex. I imagine it has been years since anyone has developed and manufactured a half duplex chip. The notion that it isn't full duplex is rather fanciful. Both IDT's data sheet for the 92HD73C chip and the fact that the chip is HD compliant confirm that it is full duplex like any other modern chip.   I checked the system requirements page of adobe premiere elements and it did not specify a full duplex card. Even if the chip were half duplex (meaning it can play or record, but not both simultaneously) I don't see why that would affect playback.     'ooops...another question...can the studio be configured with a better card that will support it?  (tech said no dell laptop has the necessary sound card)'   You can't change the chip on the motherboard or order a Dell laptop with a chip other than the standard one for that model. You can add an external audio system of your choice. I don't know what 'the necessary sound card' is. The 92HD73C chip is a pretty advanced piece of technology.   Sorry I can't help with the problem. My bet would be that it is a driver incompatibility. As I told someone earlier, the IDT drivers for the Studio models seem to be a work in progress.   Jim

really annoyed · Answer

I recently purchased a Studio 17 with Adobe preinstalled and had the same problem. I spent hours on the phone with techs they could not fix it. Dell send me another computer had the same problem, techs still couldn't fix it. When I asked for a refund on the software because they sold me a program that was incompatible with my system, I was told a refund was not possble. I was also told that I could not return my system as it was beyond the 30 days, because I was told to keep the computer until the exchange one arrived.

So if you have this problem, RETURN THE COMPUTER QUICKLY.

Dell is still selling the computer with the Adobe software, sounds like fraud to me.

Jim Coates · Answer

I agree. If you charged it can you file a dispute with the credit card company?   Jim

DELL-Chris B · Answer

really annoyed:

If you have contacted Dell technical support within the first 21 days regarding an issue, and have made good faith efforts to resolve the problem since that time, support can work with you in regards to options for a return on a case by case basis.

I don't see your Service Tag information listed in your profile preferences, so I can't review your account. If you can add it and/or send me a Private Message with this information, I'll be more than happy to take a look and see what can be done in your situation.

Also, last night we released a new IDT driver for our Studio Laptops. Please download and install and let me know if you continue to have this error.

R196492.EXE

Thanks!

Martin of Auckl · Answer

I have exactly the same problem as videovillageidiot - and I only received my sparkling new Studio 1735 yesterday. I purchased the machine only for editing Premier Elements 4 projects and am disappointed to discover there is an issue with incompatibility.

Has there been an outcome with this problem and, if not, what can I do? I have not yet contacted Dell Help but assume I will get the same unsuccessful response.

Martin of Auckland

Martin of Auckl · Answer

I know I am replying to my own post, but thanks to Chris B of Dell - that driver update has cured the problem.   Keep up the great work.   Cheers

really annoyed · Answer

I downloaded the new driver and it didn't fix my problem. I was once again shuffled back and forth between tech and customer service. No one "can" refund my money, customer service says because it is past the 30 day they cannot help, even though I reported the problem long before the 30 days was up.

Lesson learned. RETURN YOUR COMPUTER IF YOU HAVE ANY PROBLEMS AT ALL RIGHT AWAY. If you don't Dell will stall you long enough to get past their 30 days.

I'm not sure who to file a complaint with about Dell just yet but I will.

DELL-Chris B · Answer

really annoyed:

As I mentioned before, that is not the case. If you have contacted Dell within the return period and made good faith effort to work with technical support, you have other options available for resolution.

Again, if you would like for me to take a look at your account, please send me a Private Message with your account information and I will be more than happy to assist.

Regards,

Jim Coates · Answer

'... even though I reported the problem long before the 30 days was up.'   But isn't the return period 21 days?   Jim Message Edited by jimco on 09-19-2008 12:26 PM

really annoyed · Answer

I was told 30 days by customer service.  I an in Canada not the US

really annoyed · Answer

Wish you would tell customer service that.  I have already sent you a private message and did not receive a reply

really annoyed · Answer

The user is experiencing an audio error on their Dell Studio 1735 laptop while using Adobe Premiere Elements. The error message suggests that the audio system does not respond and the card may not support full duplex mode. The user has contacted Dell support, but the first tech's attempt to download a codec did not help. Dell on call refused to address the issue, and the second tech escalated it to a super-tech who tinkered with Adobe, drivers, and BIOS but concluded that the integrated sound card does not support full duplex mode. The user is now considering returning the machine. They have several questions, including whether the integrated sound card truly does not support full duplex, if the laptop can be configured with a better sound card, why Dell allows configuring the laptop with Adobe Premiere Elements if the card cannot support it, and if the techs can do anything to make it work with Adobe Premiere. The answer to the post is a follow-up thanking Chris B for getting a refund on the software.

REXX D Artist · Answer

I have a Dell XPS one, its not even up to a year old. bought it dec 2008.

today. my audio error message pops up as I try to edit a video on ADOBE PREMIERE ELEMENTS 4.0

WITH ERROR CODE: FFA-8-000D [80040154]

is this a DELL issue, as I have seen from reading through the preliminaries of this forum?

or is their just an unending problem with adobe premiere elements.

NOW..to Chris B. can I get my refund??

dgkpcon · Answer

REXX D,

I have just read 4 threads about this and everyone said to install an updated driver for the audio to fix the problem.Go to Dells Driver and Download page and see if an updated driver is listed.

anevilzombiebat · Answer

Hello, I have had the ame problem with adobe elements.

However, every time i try to download the new IDT driver it tries to download the Dell Driver download Manager instead of R196492.EXE.

I have downloaded the Dell Driver Download Manager, but it still only opens a download for the download manager instead of the thing i need.

Every time i try to open the download manager it comes up with the same message: ''There are no files to download. Please go to Drivers and Downloads to select file(s).'' with only ''OK'' as an option, and when this is selected it closes the program.

Please help as i need Adobe Elements to work, i have tried numerous other programs but they don't have the video editing effects that i need.

Locked Topics – Laptops General

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