Well you not alone, I decided over the weekend to try to install Win XP on this machine, since my disk drive had gone poof. When I got Win XP installed I ent directly to SP2 and after all of the loading etc... my mouse was not working anymore. No device seen nothing on the touch pad either.
I have a DELL Inspiron 7000 with intel 300Mhz. The PC took Win XP SP2 no problem which actually surprised me, but moving from win 98SE to WinXP SP2 is causing me grief over this touch pad and the mouse not working.
I did however plug my USB mouse and that works.... but the normal mouse port is not working, and I am unable to get the machine to accept it.
I'm truly lost on this one..... let me know if you figured out something...
On my lpatop, Windows reports finding a PS/2 mouse. I am able to move the cursor using the touchpad. However, anything other than feather touch has the effect of a 'left click'.
I reported the problem to Synaptics. Here is their reply:
Thank you for contacting Synaptics. When you install our drivers, please try the following:
2. At the top you should see "Customer Support". Under this, go to "Downloads". Click on that.
3. Scroll down to the listed drivers and download the right driver for the right Operating System that corresponds to the one on your laptop.
4. Once you download the driver, if you already have an existing Synaptics driver on your laptop, you must uninstall that.
a. Go to Control Panel -> Add/Remove programs -> Synaptics Pointing Device Driver
b. Uninstall the Synaptics driver by clicking "change/remove"
c. Reboot your computer
5. Before you install the new drivers please make sure you do not have any external mouse or keyboard using the USB/PS2 ports. If you do, please unplug them.
6. Also make sure you did not install any drivers for those devices. If you did, you must uninstall those, as our drivers cannot co-exist with them.
7. Install our latest driver v7.8.10 (that you already downloaded) by clicking on "setup.exe"
If you have any questions, please do not hesitate to email me back.
Thanks,
Synaptics Technical Support
I did all those things and the driver still will not install. I have replied to the Synaptics message, but I have little hope. It took a week to get their first response. That response appears to be a form letter.
I may try MIcrosoft. This appears to be a SP2 problem.
Newbie99
1 Message
0
September 13th, 2004 00:00
Well you not alone, I decided over the weekend to try to install Win XP on this machine, since my disk drive had gone poof. When I got Win XP installed I ent directly to SP2 and after all of the loading etc... my mouse was not working anymore. No device seen nothing on the touch pad either.
I have a DELL Inspiron 7000 with intel 300Mhz. The PC took Win XP SP2 no problem which actually surprised me, but moving from win 98SE to WinXP SP2 is causing me grief over this touch pad and the mouse not working.
I did however plug my USB mouse and that works.... but the normal mouse port is not working, and I am unable to get the machine to accept it.
I'm truly lost on this one..... let me know if you figured out something...
Thank you
vheying
3 Posts
0
September 13th, 2004 10:00
On my lpatop, Windows reports finding a PS/2 mouse. I am able to move the cursor using the touchpad. However, anything other than feather touch has the effect of a 'left click'.
I reported the problem to Synaptics. Here is their reply:
2. At the top you should see "Customer Support". Under this, go to "Downloads". Click on that.
3. Scroll down to the listed drivers and download the right driver for the right Operating System that corresponds to the one on your laptop.
4. Once you download the driver, if you already have an existing Synaptics driver on your laptop, you must uninstall that.
a. Go to Control Panel -> Add/Remove programs -> Synaptics Pointing Device Driver
b. Uninstall the Synaptics driver by clicking "change/remove"
c. Reboot your computer
5. Before you install the new drivers please make sure you do not have any external mouse or keyboard using the USB/PS2 ports. If you do, please unplug them.
6. Also make sure you did not install any drivers for those devices. If you did, you must uninstall those, as our drivers cannot co-exist with them.
7. Install our latest driver v7.8.10 (that you already downloaded) by clicking on "setup.exe"
If you have any questions, please do not hesitate to email me back.
Thanks,
Synaptics Technical Support
I did all those things and the driver still will not install. I have replied to the Synaptics message, but I have little hope. It took a week to get their first response. That response appears to be a form letter.
I may try MIcrosoft. This appears to be a SP2 problem.
Perhaps Dell will get involved.