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14 Posts
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15787
December 25th, 2011 04:00
System Freezes
Hello...I have been using Dell Studio 1558 since may 2010. Now i have some serious problem with this system. It freezes frequently and when it freeze, the system get heated up quickly and switchoff automatically. Then I have to wait untill the system cool. I think there is some serious problem with cooling of my system.I am out of warranty. I need to fix this problem. Please help me .
My service tag number : Service tag removed per privacy policy >
Processor: i7 q720
Ram:: 4gb
Graphics card: ATI 5470
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Bay Wolf
4.4K Posts
1
December 27th, 2011 09:00
You system should be easy to clean out the dust without taking it apart.
You fan intake is on the bottom and the radiator is accessable from the back. Using a can of compressed air, blow out the radiator, which can be done from the back of the notebook, and blow out the fan, which can be done from the bottom of the notebook.
sharathmekottil
14 Posts
0
December 25th, 2011 05:00
One more thing I forgot to mention above, sound of the cpu fan is too high during system freezing.
Bay Wolf
4.4K Posts
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December 25th, 2011 16:00
One thing to check is to make sure that your system is not full of dust. Dust/animal hair/etc. can clog the cooling system and not let air through.
support.dell.com/.../cpucool.htm
There is a radiator like device that can and get clogged with dust.
sharathmekottil
14 Posts
0
December 26th, 2011 08:00
Thanks for the advice. But I am not confident to do this job myself. Is there any other option??Can I get support from dell service centers without extending warranty??I need to fix this problem asap. The fan sound is clear..i think the problem will be with heat sink as you mentioned.
Bay Wolf
4.4K Posts
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December 26th, 2011 09:00
sharathmekottil
14 Posts
0
December 26th, 2011 12:00
thanks again..let me try this one..One more question, Is there any particular method to confirm that the problem is with dust??I can hardly feel any air coming from the back of laptop(exhuast valve for cpu fan). Does this confirm Dust issue?
Bay Wolf
4.4K Posts
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December 26th, 2011 14:00
If the fan is running at full RPM and you still feel very little air, then my first inclination would be dust or something else interferring with the cooling system.
I have even seen cat hair clogging one. A simple blowing of air wouldn't have fixed that one.
sharathmekottil
14 Posts
0
December 27th, 2011 01:00
Ok.Then how can I fix that problem??I called Dell Support they told me it requires 274$ for fixing .I cant afford that much money for this.
mischfer1827
7 Posts
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December 27th, 2011 04:00
go to support.dell.com ..download the latest BIOS update..NOTE: make sure battery and charger are both connected when you update the BIOS..after the said update download the latest Video,sound and chipset drivers...also try to clean the ventillation of the system to ensure nothing blocks the air passage....
mischfer1827
7 Posts
0
December 27th, 2011 04:00
you dont have to worry.. you can
download the instruction guide from the suport website how to disassemble the the unit...
sharathmekottil
14 Posts
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December 27th, 2011 04:00
I have updated the bios to latest version already
sharathmekottil
14 Posts
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December 27th, 2011 04:00
I have downloaded it.Is there any video guide?? Then it will be much more easy..is it safe to dissamble unit myself??
Bay Wolf
4.4K Posts
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December 27th, 2011 09:00
If the issue is a clogged cooling system, updating the BIOS will not fix your notebook. There is always a chance that the BIOS update will fail and if that happens, your notebook will cease to operate and you will need a new motherboard. There are times when a BIOS update is necessary to fix an issue, but it should never be the first thing to do.
Bay Wolf
4.4K Posts
0
December 27th, 2011 09:00
This video shows an extreme case of dust on the cooling system. It is not for your notebook but I want to show you what it might look like.
Bay Wolf
4.4K Posts
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December 27th, 2011 09:00
When this system gets hot and freezes, is the notebook on a solid base and not sitting on bed covers or something similar? The air intake for that notebook is on the bottom. If that is blocked, it defeats the ability of the cooling system to work.