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January 9th, 2008 02:00

System hangs on mup.sys driver file.

When I turn on my laptop, window's xp does not succesfully
start and is shut down. 

My computer then reads to select run in safe mode, or start windows normally.

No matter if i choose safe mode or just start my windows xp normally my computer screen always goes to a blue screen reading:

A problem has been detected and windows has been shut down to prvent
damage to your computer.


process1_initialization_failed


if this is the first time you've seen this stop error screen, restart
your computer. If this screen appears again, follow these steps:

 

Check to make sure any new hardware of roftware is properly installed. If this is a new installation, ask you hardware or softwre manufacturer for any windows updates you might need.

 

if problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or diabel components, restart you computer, press F8 to select advanced strtup options, and then select safe mode.

 

Technical information:

 

***  STOP:  0x00000006B (0xc0000102, 0xc00000002, 0x00000000, 0x00000000)

 

If anyone can help i would like to know what is wrong, im not really familiar with computer and know nothing so detailed replies would help thanx

 

When run it on safe mode it hangs on MUP.SYS DRIVER FILE

 

9 Legend

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87.5K Posts

January 9th, 2008 14:00

Power on, press F12, load the Dell diagnostics and run the extended test of the hard drive.

19 Posts

January 11th, 2008 01:00

I ran it .
 
Took forever to run and finish this program, the harddrive checkout good or it passed the test.
 
What next? please help
 
Thanks for you help.
 
Wasborn

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