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August 4th, 2010 06:00
Tech support
I am continually having problems with my Studio 1558 laptop that was bought in late March. Tech support has replaced my motherboard twice and hard drive once. The refurb parts Dell is sending out is aggravating as the motherboard so far all have reduced functionality. The new motherboard (2nd one) now does not support Intel Turbo Boost so the computer will not perform above the base clock rate. Tech support is little to no help, just sending out old parts and hoping they will get lucky once. The fact they the parts may have to be replaced an unknown number of times means I can't use my computer for anything useful since most likely all data will be lost. Is there no way to get this computer fixed with new parts?
kirkd
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August 4th, 2010 11:00
These ARE NOT used parts. No one would try to repair a system board; they're too complicated. Any part Dell (or any one else) buys loose parts in bulk is required too list them as refurbished. They are new.
If the operating system was also reinstalled, the Turbo Boost drivers need to be installed. The 1558 is available with i3, i5 and i7 processors. The i3 does not have Turbo. I don't know if there are different system boards used for Turbo and non-Turbo, but you need to check. Did perhaps also replace the CPU with the wrong one?
ywr
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August 4th, 2010 13:00
What you mean by "They are new"? So how is it: are this parts new or not new? If not new, did they were in other computers, working, and now are send to us? If they are new, why are they listed as "refurbished". There is a lot of confusion here and it would be good if somebody in authority clear this thing up!
kirkd
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August 4th, 2010 14:00
They are NEW. System boards are not repaired. The cost involved in identifying the problem, fixing it and testing is prohibitive. ANY product purchased in bulk quantities by an equipment manufacturer - not packaged for retail sales - are required to be called "refurbished" because, without the packaging, you cannot determine if any bulk supplied product is new, used or refurbished. This is not to say that a used, returned system board can not be accidently be used for a repair.
Now, you replaced system boards were not defective, they didn't perform one function you expected - Turbo. The i3, i5 and i7 processors are used in several different board type which use different hardware. A board for only the i3 CPU will NOT work with i5 or i7 CPU. There is one board that will work with i5 and some i7 chips, and another board that will work with some other i7 CPUs. If everything is OK except Turbo, then it is possible they are replacing the wrong system board. You need to check this. Several utilities will identify the Dell system board ID.
Holland.Hornsby
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January 7th, 2011 17:00
Thanks for your answer! I'll try it, It annoys me long.