Teredo Tunneling Pseudso-Interface

Question

After much searching and diagnostic running, I found that the Teredo Tunneling Pseudso-Interface cannot start. I got this message when I did the first fix and repair but then I'd get a message that it couldn't be fixed. I tried a new diagnostic tool and it said the Teredo Tunneling Pseudso-Interface device cannot start (code 10)

I finally found it under the Network Adapters and it has the little yellow triangle with an exclamation mark beside it. Everything I've read says to use the back-up disc that came with the computer to re-install it. My computer did not come with a back-up disc. In that case it says to contact the manufacturer to get a copy. When I get on Dell.com, they say no results. Does anyone have any idea how to find a disc or how to replace this component? I don't want to junk the computer because of this. I have it so that I can now use it, but I'm backing up all my work and not doing anything too sensitive on it. Updates will not run.

Any help would be very appreciated.

speedstep · Answer

There is no help because there is no information to go on.

No dell model

No OS version

Sounds like you have winsock malware.

Your question is generic about windows and has nothing whatsoever to do with Dell.

Error 10 is

https://support.microsoft.com/en-us/kb/943104

A Code 10 error is generated in Device Manager in one of the following situations:

Device Manager can't start the device.
One of the drivers that the device needs does not start.
Device Manager has insufficient information to recognize the error that is bubbled up by the device driver.

Note In this situation, the Code 10 error can be a very generic message that indicates some kind of unspecified driver or device problem.

Common resolutions for Code 10 error

Try any of the following common resolutions to resolve the problem:

Update the drivers for this device

To do this, follow these steps:

In Device Manager, click the Driver tab in the device's Properties dialog box.
Click Update Driver to start the Hardware Update Wizard.
Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver. Windows may have the driver built-in, or the driver files may still be installed from the last time that you set up the device. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor's website.

Run an automated troubleshooting service

Run the Hardware devices are not working or are not detected in Windows troubleshooter from the Microsoft Support website.

Additional troubleshooter for USB devices

If you encounter the Code 10 error on devices connected by using a USB port, you may also try the Diagnose and fix Windows USB problems automatically troubleshooter.

Note This troubleshooter currently does not apply to Windows 8.

Troubleshooting methods for Code 10 error

The Code 10 error is mainly related to hardware and device driver issues or to compatibility issues between hardware drivers and additional software that is installed in Windows. Therefore, we recommend that you troubleshoot these issues by focusing on device drivers, on device configuration issues, and on hardware compatibility issues.

Incompatible, outdated, or corrupted device drivers (Winsock Malware)

Use the following table to find the correct class GUID for the hardware device:

Class	GUID	Device Description
CDROM	4D36E965-E325-11CE-BFC1-08002BE10318	CD/DVD/Blu-ray drives
DiskDrive	4D36E967-E325-11CE-BFC1-08002BE10318	Hard drives
Display	4D36E968-E325-11CE-BFC1-08002BE10318	Video adapters
FDC	4D36E969-E325-11CE-BFC1-08002BE10318	Floppy controllers
FloppyDisk	4D36E980-E325-11CE-BFC1-08002BE10318	Floppy drives
HDC	4D36E96A-E325-11CE-BFC1-08002BE10318	Hard drive controllers
HIDClass	745A17A0-74D3-11D0-B6FE-00A0C90F57DA	Some USB devices
1394	6BDD1FC1-810F-11D0-BEC7-08002BE2092F	IEEE 1394 host controller
Image	6BDD1FC6-810F-11D0-BEC7-08002BE2092F	Cameras and scanners
Keyboard	4D36E96B-E325-11CE-BFC1-08002BE10318	Keyboards
Modem	4D36E96D-E325-11CE-BFC1-08002BE10318	Modems
Mouse	4D36E96F-E325-11CE-BFC1-08002BE10318	Mice and pointing devices
Media	4D36E96C-E325-11CE-BFC1-08002BE10318	Audio and video devices
Net	4D36E972-E325-11CE-BFC1-08002BE10318	Network adapters
Ports	4D36E978-E325-11CE-BFC1-08002BE10318	Serial and parallel ports
SCSIAdapter	4D36E97B-E325-11CE-BFC1-08002BE10318	SCSI and RAID controllers
System	4D36E97D-E325-11CE-BFC1-08002BE10318	System buses, bridges, etc.
USB	36FC9E60-C465-11CF-8056-444553540000	USB host controllers and hubs

bradiane · Answer

I replied to your email and it asked if I accepte or rejected the answer. When I tried to reject the answer it just sent me back here with no way to reject the answer. Sorry – I can’t give you all that information because I’m disabled and can’t turn the computer over to read it when I’m home alone. I can tell you basic information   Windows 7 Home Premium Intel ® Core ™ (i3 CPU   M370    @ 2.40GHz   System type – 64 bit operating system     I know it is not Malware and I state very plainly that the device cannot start. Nothing generic about that. I also said that after much diagnostics and troubleshooting, it said to re-install it with the backup disc that came with the computer. I DON’T have a backup disc and was trying to find out how to get one from Dell. It’s a Dell computer and I’ve tried contacting the Dell site for the disc but couldn’t find it. If it plainly tells me the device cannot start and I need the manufacturer's backup disc, how does that not make it a Dell problem. I took off the product ID because I don’t feel that would make a difference.   Apparently you did not read my full question and this was a very rude answer. I stated I had done all of that. I know the problem. I just don’t know how to fix it without the backup disc.

bradiane · Answer

I replied to the email and to this but I got an error message. Sorry – I can’t give you all that information because I’m disabled and can’t turn the computer over to read it when I’m home alone. I can tell you b asic information   Windows 7 Home Premium Intel ® Core ™ (i3 CPU   M370    @ 2.40GHz   System type – 64 bit operating system     I know it is not Malware and I state very plainly that the device cannot start. Nothing generic about that. I also said that after much diagnostics and troubleshooting, it said to re-install it with the backup disc that came with the computer. I DON’T have a backup disc and was trying to find out how to get one from Dell. It’s a Dell computer and I’ve tried contacting the Dell site for the disc but couldn’t find it. If it plainly tells me the device cannot start and I need the manufacturer's backup disc, how does that not make it a Dell problem. I took off the product ID because I don’t feel that would make a difference.   Apparently you did not read my full question and this was a very rude answer. I stated I had done all of that. I know the problem. I just don’t know how to fix it without the backup disc.

Locked Topics – Laptops General