This is just silly...

I have an Inspiron 1720. I bought it almost 3 years ago and fortunately have the warranty. It's been serviced again and again. I've been through a couple keyboards, 2 mother boards, memory, video card, screen and most frustratingly 4 hard drives. I'm having issues again and when I called Dell I let them know that when my warranty was up, I wouldn't be buying another Dell. I also jokingly said, "why don't you just replace this thing". And so they did. This restored my faith in Dell.

I was told it would be a refurbished model which means it's had 30 or less days of use on it. I was told it would be comperable or better than my existing system which at the time was pretty high end. I got my new system and I'm really pleased with it but noticed it didn't have a bluetooth. My Inspiron did and I was told I'd get the same or better. So I made the phone call. Dell will be sending out a tech to install thebluetooth. Great. They replaced my system with a Studio. Here's the thing, I really like the Studio but if I were to go out today and buy one that I spec out with the bells & whistles, it would be a $1,700 system. So I called Dell back up and asked the question, can you credit me for the refurbished model you sent me and just let me buy the new system? Wouldn't that be a win win situation? Right now, Dell is just out the system they sent me. If they gave me the credit, they'd be making a sale. Granted it wouldn't be the full price but they'd be getting money out of me where as I'm just sucking them dry.

This just doesn't make sense to me and I'm not sure who I could talk to.