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53584
June 4th, 2014 20:00
Touchpad doesn't work when any key is pressed
On my new Alienware 17, whenever I try and use the trackpad while a key is pressed on the keyboard, the trackpad freezes in place. I have tried looking for a setting that this might be to turn it off, to no avail. Considering how negatively this impacts gaming, and with that being the primary use for these laptops, I hope that I am not the only one who this has happened to, and because of that, that someone knows how to fix it.
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DELL-Ravi Ch
7 Technologist
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7.1K Posts
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June 7th, 2014 09:00
Hi Sharpshot94549,
Sorry for the confusion. I would suggest you to go through the link below for issue resolution.
http://dell.to/1oHOeVO
Please let me know if this helps.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
June 4th, 2014 22:00
Hi Sharpshot94549,
Please reinstall the touchpad driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, Then download the Touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.
http://dell.to/18r60nI
Also, I would advise you to download and install the ‘TouchFreeze’ software from the link below and check for issue resolution.
http://bit.ly/oS0Hd
Please let me know if this helps.
Sharpshot94549
3 Posts
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June 5th, 2014 11:00
I re installed the driver, but I don't my point is coming across, i WANT the mouse to be able to move while keys are pressed, the exact opposite thing this "TouchFreeze" software says it will do.
Sharpshot94549
3 Posts
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June 7th, 2014 10:00
Thank you, It worked.
amalmohan
3 Posts
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December 4th, 2015 15:00
The link you provided no longer works. I'm having the same problem with my Alienware 15 R2. How do I resolve it?
I tried disabling palm rejection from touchpad settings but it didn't help.