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7 Posts
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115468
July 25th, 2012 10:00
Touchpad, Latitude e6420
Hi,
I just purchased a new latitude e6420/SSD, all the bells an whistles...
There are two seriuos design flaws, that probably will eliminate any futher use of the product:
1. the TOUCHPAD !!! is there any replacement or driver that makes the device usable? The device sometimes scrolling, sometimes not, the gestures and scrolling are moody at the least. My home asus has the touchpad light-years more advanced...
2. The space button is not symmetrically placed over the touchpad, which makes use of the right alt impossible, i press space instead.
Is there any solution to my problems, or should I just end my excersise with dell?
My best regards,
Mike...
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Grinling
3 Posts
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August 3rd, 2012 12:00
I have similar problems on a Latitude E6430, also all bells and whistles, 256 SSD, received two days ago. The cursor frequently gets "stuck", becomes unresponsive, when using the trackpad / touchpad -- which I do all the time. I have put the touchpad icon in the task bar and it shows that the touchpad is sensing my finger -- but the cursor intermittently stops moving. Makes the machine unusable.
Is it possible that the cursor stops moving while there is a disc access?? That's what it kind-of feels like.
Also the LH touchpad button only works if you press it in the middle, not at the LH end, which is what I naturally do.
I am trying to get in touch with customer service to bring these problems to their attention. If they can't be fixed the machine will have to be returned.
Otherwise it seems very very nice!!
Grinling
majas76
1 Rookie
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4 Posts
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July 4th, 2013 17:00
Do you fix problem with touch pad? I have samy issue in my brand new E6430 SSD128 ...
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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July 4th, 2013 23:00
Hi majas76,
I would suggest you to update the touchpad driver on the system and check for issue resolution.
http://dell.to/1aIgGTG
Also, please let me know the exact issue you are facing with the touchpad.
mikemierzejewsk
7 Posts
0
July 5th, 2013 00:00
NO!!!!! The all-knowing engineers at DELL decided it's going to be that way from now on. Thier personnel did not know about that. Only later it turned out, that it's that way or high way. However, at the right edge of the touch pad there is an area that acts the old way and you can scroll the old way. I tried to adapt, but I'm still using it the old way.
Some people load the legacy driver, but it was so quirky, i can't recommend it.
Regards,
Mike.
Grinling
3 Posts
0
July 5th, 2013 01:00
No, I learned to live with it. I turned the ToughGuard sensor down to minimum, and that helped.
Grinling
3 Posts
0
July 5th, 2013 01:00
Sorry, TouchGuard!!
majas76
1 Rookie
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4 Posts
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July 5th, 2013 14:00
Driver updated but problem not sorted. Any other ideas ?
mikemierzejewsk
7 Posts
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July 7th, 2013 10:00
This problem is NOT sortable/solvable. DELL ENGINEERS SAY: LIVE WITH IT!!! They don't care. The truth is: I lived with it for some time, later switched to using the scrolling area at the right edge of the touchpad, that acts like the old scroll area. I'm ok with it, stopped whining and said to myself, maybe in the mext generation of laptops....OR Swith to ASUS, their touchpads, and touchpad drivers are light years ahead....
DE:LL has been criticized for years for lousy touchpad drives/usability...they just don't care. Probably marketing said sturdiness is more important.....
DELL-Sujatha K
Community Manager
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3.3K Posts
0
July 10th, 2013 03:00
Himajas76,
I am sorry about the situation. Please click on the link below to check the warranty of the system. In case the system is under warranty, send a private message with the system service tag to Dell- Ravi Ch for further assistance. Please click on Dell-Ravi Ch and click Start Conversation to send me a private message.
http://dell.to/12Bz4Il