Unable to install 'Notebook system software'

Question

Hi I have reinstalled my Dell inspirion 9400 and I have reinstalled all the drivers from the support drivers list
but I have some serious problem to install "Notebook System Software" the error is that this application is
no appropriate for windows (I have window xp pro SP2), and I am sure that it cause my battery to be unrecognized
(all other peripherals do well), hope you can help me.

Thanks in advance

Roman Mandeleil · Answer

Yes , both of them

ejn63 · Answer

Did you install the chipset driver first?

bacillus · Answer

perhaps try the previous version if compatible with your system.

Roman Mandeleil · Answer

I have tried it too, like I said I have inspirion 9400, I have tried 9300 and 8600,
but with the same unsuccesful result.

I think it is some special new utility that was installed on my laptop before reinstall.

bacillus · Answer

the latest version is A21.

did you try A20?

http://support.dell.com/support/downloads/previousversions.aspx?c=us&cs=19&l=en&s=dhs&deviceid=3601&SystemID=INS_PNT_P4_9400&osl=en&os=WW1&releasetype=UTIL&vercnt=2&typecnt=1&libid=7

Roman Mandeleil · Answer

I have tried now and I got the same message:   C:\WINDOWS\SYSTEM32\CONFIG.NT. The system file is not suitable for running MS-DOS and Microsof Windows applications.

bacillus · Answer

you will need to try the fix in the link below. http://support.microsoft.com/kb/324767/en-us

bacillus · Answer

are you using the latest bios?

Roman Mandeleil · Answer

Ok, great, it helped me to install notebook system software but the battery is still refused to be recognized.

Roman Mandeleil · Answer

What should I install for that ?

bacillus · Answer

the latest bios is A02.

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R127920&SystemID=INS_PNT_P4_9400&os=WW1&osl=en&deviceid=10432&devlib=0&typecnt=1&vercnt=2&formatcnt=1&libid=1&fileid=170177

you can check your bios version by tapping F2 at startup and the version your running will be on page 1 of bios setup.

I would strongly suggest that if you plunge for updating that you do it from a pure dos enviroment(floppy or cdr) and not from your hard drive.

Also, if you still have warranty on the laptop, I suggest you get dell involved asap as it could be a m/board problem.

Roman Mandeleil · Answer

I have checked the BIOS it is version A01.
I don't sure I want to update it, but does it means that
I need to install another drivers or chipset ?

Message Edited by Roman Mandeleil on 08-14-200602:08 AM

Locked Topics – Laptops General

Unable to install "Notebook system software"

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