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10 Posts

9010

May 27th, 2015 19:00

URGENT!!!!!! Synaptics Trackpad Not Working!!!!!

So Yesterday I Was Gaming And Noticed I Couldnt Left-Click when i was pressing a key on the key board so i when to my win 8.1 settings and noticed there was no option for trackpad delay shown here

So i Decided To Reinstall The Drivers So After So I tried And Got This

So After This I Went To My Device Manager And Saw This

So i Decided To Download The Drivers Online So as Seen Here This Is What I Got After Trying to update the drivers through device Manager

Im, at a huge loss i dont know what to do i am using a usb mouse atm and i need to fix my trackpad ASAP

7 Technologist

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7.1K Posts

May 27th, 2015 21:00

Hi,

I would suggest you to update the BIOS and touchpad drivers on the system for issue resolution. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ then download the BIOS from BIOS section and touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

10 Posts

May 28th, 2015 16:00

Im Sorrry to say this didnt help i get the same error in the second photo i dont know what else to do

Edit/Update:

So after Further Browsing online i saw something a possible solution were you uninstall synaptic drivers via programs and features so i did then retry installing the drivers which even then failed i am really at a loss i am looking for possible solutions and have yet to find one

i Have Also Disabled Force Driver Signatures and it has still failed i tried installing a older version and it says ready to use but when i try to use my track-pad is doesn't light-up or anything

i am Running a alienware m17 r5

10 Posts

May 30th, 2015 13:00

I am still in need of help if anyone knows a possible fix

7 Technologist

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7.1K Posts

June 1st, 2015 16:00

Hi,

Please let me know what error message you are receiving when you try to install the driver.

Also, please right click on the touchpad driver and click on “Run as administrator”.

10 Posts

June 7th, 2015 19:00

So after a long time i have finnaly fixed my touchpad but i am missing the setting for a touchpad in the mouse and touchpad settings so as of now i can still not click and use my key board at the same time so no gaming for now

7 Technologist

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7.1K Posts

June 9th, 2015 14:00

Hi,

Please check in the link below if it would be helpful.

http://dell.to/1HnGK6t

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