Usb N5010

Hi

I would suggest you to set BIOS to default settings. Please follow the below mentioned steps:

1) Reboot the computer

2) When prompted during POST, press the key to enter the setup screen.

3) On the System Setup screen, press the key.

4) Press the key on Yes to Load Optimized Defaults and restart the computer.

Please make sure that the correct chipset drivers are installed.

Please let me know for further help

Thanks & Regards
Prateek K
#iworkfordell

I've tried resetting bios to defaults. Tried many different chipset drivers. No success in any way. I had same problem with a Dell N4110 and I searched til I found a chipset driver that was not listed on Dell website. Support for the new i5 and etc laptops are very little. Anymore help would be appreciated.

Hi

Thanks for replying back

I would advise you to delete all the USB root hub drivers from the device manager, Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.   If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Under device manager Right click on each and every USB controller that is present on the system and click on uninstall.

After that please restart your computer and check whether it’s working or not , in case if it’s still not working please download the chipset drivers from the below mentioned link :

http://dell.to/SYkjNs

I would also suggest you to install BIOS on the computer in case if it’s less than A15, from the below mentioned link:

http://dell.to/V83sFr

Please let me know how many USB devices you are connecting with the computer.

Thanks & Regards
Prateek K
#iworkfordell

Have deleted all usb root hubs before duri ng this process of trying to fix this issue. I have 1 usb microsoft mouse attached on reboot. Bios version is A15. Have already installed the card reader chipset driver version you linked me to. still no fix.

Thanks

Hi

I require clarity on one question? Are you facing issues only with the Microsoft Mouse which you are using or are all USB devices are not working?

Please provide me the model number of the Microsoft Mouse? Have you tried to check if the said Mouse works on a different Computer?

please revert with results.

Thanks & Regards
Prateek K
#iworkfordell

It's not the mouse. I have a Dell 4110 and the mouse works perfectly fine on it, even on reboot. It's only the N5010 that does this. I'm almost positive that it's a driver issue, like a chipset driver or as pci controller. Dell's website is very vague when it comes to drivers on thier website on certain laptops.I have 4 other laptops and the mouse works fine on those also.

Hi

Thanks for replying back

Please provide me the model number of the Microsoft mouse and the operating system installed on dell 4110.

Thanks & Regards
Prateek K
#iworkfordell

Mouse is Microsoft Intellimouse Explorer 4.0 USB. Operating system is Win 7 32bit. Same operating system as on the 5010.

Hi

Thanks for providing the model number, I would request you to download the drivers from the below mentioned link:

http://bit.ly/PgEY9R

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

This problem doesnt just happen with the mouse. Any usb item plugged in when reboot or start up is inop. u ntil you unplug it and plug it back in. It's not what's plugged into it, it's the usb, it's the usb ports causing the problems.

Hi

I believe there is an issue with the USB ports, so if your computer is under warranty please provide me following information in a private message.

•  Service Tag (7 digit alphanumeric code ending with number 1)
•  Contact Number, Best Time to Reach and Alternate Phone Number.

Kindly let me know the above details through private messaging only, kindly do not share the information on open forum. I am sending you a private message .

Please reply if you have any further questions 

Thanks & Regards
Prateek K
#iworkfordell

My laptop is not still under wrranty. The motherboard was replaced after this problem was discovered. Same problem with this motherboard usb's. I really think Dell has screwed up on their support drivers for this model.

Prateek K. I'm sorry but I'm new at these forums and I don't know how to instant message you with my service tag #.

Thanks

Hi

Thanks for the reply.

I have received your private message and would thank you for providing the system details. Please give me time of 2 business days and I will get back to you.

Thanks & Regards
Prateek K
#iworkfordell

Prateek K

I have 3 Dell N5010 laptops. Win 7 Ultimate 32bit  and 64 bit loaded on them. All 3 laptops have same issue as the 1st one I purchased. After restart usb mouse not working Kingston USB flash drive inoperative until I unplug the device and replug it back in. It will then work until reboot. Loaded all drivers from drivers/utilities cd. In device manager I noticed that the usb's listed are named GENERIC usb. Maybe this has something to do with problem. I don't think Dell has the proper driver for the usb ports on these model laptops.

Shamrock44