USB's stopped working

Hi ,

Thank you for writing to the Dell Community Forum.

Kindly try these steps to resolve the issue with your system .

1. Click Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager.
4. Click on Human Interface Devices.
5. Uninstall the existing Universal Serial Bus Controllers.Repeat the same step for all the Universal Serial Bus Controllers listed.
6. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
7. Check the USB device to see whether it is working.

If there are any more concerns do reply to this post via private message with the  service tag and os installed on the system .We will be glad to assist you .

Have a great day ahead.

Kind Regards,

I did what you told me to do and it did not fix it. Its like all the USB ports don't recognize anything i stick in any of them. It's weird because they all worked last week and just stopped.

Hi ,

I would like to know if these USB devices work on any other system.And May I know the if any software changes were made to the system ,if so then try rolling back to last known good configuration by restarting the system ,after which keep on tapping the F8 key to go to advanced boot options then click on last known good configuration .

If there are any more queries do reply to this post ,we will resolve them for you .

Kind Regards,

Thank you Jennifer for your help but none of it works. One morning I came upstairs to the computer and everything was working for about 5 minutes. Then it stopped. The two devices I was using is my Iphone plugged in, and wired mouse. Strange but the USB will charge the phone but wont recognize the phone. Now every five minutes a warning pops up in the bottom right corner and says usb has stopped working or error and does not recognize the devise. I wish you could remote connect with me and fix it. 

Hi,

Here I would suggest you to update the chipset driver .You may click on this link  enter the service tag of the system ,choose the operating system and then download ,install the Intel Mobile Chipset driver.

If there are any more queries do send the service tag of the system via private message and operating system so that I can assist after looking at the specifications of the system .

Kind Regards,

I just did that and it did not work. Once again it worked for about two minutes and stopped.  

I'm also not sure where to PM you the service tag.

Hi ,

Thank you for your reply ,I have made note of the service tag of the system .

To resolve this issue here is a link which has certain video and troubleshooting steps that have to known to fix similar issue .

Do reply if there is any query after trying out the troubleshooting steps listed on that page.

Kind Regards,

Jennifer

#Iwork4Dell