Warning: Battery cannot be identified, #3

Hi ,nearly bought an xps but did not fancy the sealed in mac type caseing.

  I am guessing you have windows 7,have you tried getting one of those desktop progs(the free ones)sure i have seen a few that give battery info,maybe a second opinion might say for sure if your battery is shot.

  My old inspiron 6400 had a battery go at 3 years but all that time i had it powered up so now when i have it at home and powered up i remove the battery and make sure i dont accidently catch the power lead,have had an hp run like this for over a year with no probs,but obviously this trick is down to the person who's pc it is,but as i said i dont know if your xps has a sealed in battery,sorry i cannot be more specific but to me batteries are a real pain.

Hi Dela C,

Please share the system model. Since you have already checked the Battery health meter and no problems were found with the battery, try connecting an alternate AC adapter and see if that makes a difference. Also check and let me know if the charging port is loose on your laptop.

Keep me posted. Please reply for any further questions.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

I've not seen any of the programs you've spoken about, where can I find them?

The thing is my laptop spends at least 80% of the time plugged straight into the mains so the battery itself gets very little use and its only 2 years old, I would have thought its a bit soon for the battery to go, I'll be very disappointed as its a 9 cell battery and designed to last longer.  

Yeah the battery is sealed and from what I can see theres nothing obstructing the connection

Sorry when I had windows 7 I could access these desktop progs,you probably had the clock etc on your desktop you can get more and many options ,when I was using 7 I put on many,there should be an option in the pc somewhere ,if you have the clock it should have an option to get to what you have,from there it should have a link to getting more.

 You say you spend 80% on power well mine was virtually 99% on mains and my battery died in 3 years, shame you cannot remove it but as I said it was the reason I did not buy an xps as I like to remove it when not needed plus access to ram chips hdd etc. Saw a vid on you tube on removing the base cover,the guy said it was very difficult with lots of very delicate clips to tease off.

Hi ,

The system model is XPS L501X, I've checked the charging port and it doesnt seem loose at all, and i checked the AC adapter by unplugging the battery and just plugging in the AC adapter and it worked fine, I'll try using another adapter and I'll reply when its fully charged.

Thanks

I've tried an alternative charger and its still doing the same thing

Hi ,

The system model is XPS L501X, I've checked the charging port and it doesnt seem loose at all, and i checked the AC adapter by unplugging the battery and just plugging in the AC adapter and it worked fine, I've tried using another ac adapter and the same thing happened.

Thanks

Hi Dela C,

Please check the 'AC Adapter type' in BIOS:

• Restart your system and keep tapping F2 as soon as the Dell logo appears.
• Under 'Main', check what is listed in front of 'AC Adapter Type'.

Also, go to this link: http://dell.to/Mbe3zg 
Enter your system's Service Tag and it will show up the warranty information. Please let me know if your system is still under the warranty.

Keep me posted. Please reply for any further questions.

Hi Vikram M,

I've checked the AC adapter type and it says 90W. I've also checked warrenty and my warrenty has expired.

Thanks

Hi Vikram M,

I've checked the AC adapter type and it says 90W. I've also checked warrenty and my warrenty has expired.

Thanks

Hi Dela C,

I am replying on behalf of Dell Vikram M. 

You may drain out the residual power of computer by following the steps below:

• Power off your computer.
• Please remove the AC adaptor and battery of your computer.
• Press and hold the power button of your computer for 10-15 seconds to drain out the residual power.
• Release the power button.
• Insert the battery and connect the AC adaptor.
• Then try powering on the computer. 

If the issue persists, most likely it would be an issue with battery of your computer and would need replacement. If the issue persists after the battery replacement, system motherboard might need replacement. 

As the warranty on your system has expired, you may get in touch with any local technician. If you like to purchase the memory from Dell. You can contact the Dell Spare parts and Accessories department. In case the system is in US, you can contact Dell spares at: http://dell.to/PlvA9D

Please reply in case you have further questions.