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April 26th, 2014 03:00
Webcam Software
My inspirion 15r 5521 keeps losing it's webcam drivers. The camera completely disappears from the device manager. This is the 3rd time this has happened and as it's Saturday there is no tech support from Dell. Does anyone have or know of a solution to this problem
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DELL-Sujatha K
Community Manager
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3.3K Posts
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April 26th, 2014 07:00
Hi chriskellaway,
Please reset BIOS defaults and check if it works. Tap F2 at startup to open BIOS screen. Tap F9 to setup defaults and F10 to save and exit. Restart the computer and update the webcam driver and check if it helps.
If the issue persists run PC diagnostics on the Webcam. Click on the following link and refer to ‘H’ and reply with the result: http://dell.to/1iDyJMU