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April 17th, 2012 07:00
Webcam Unrecognizable
Hi All,
Thanks so much for reading this! The video component of my webcam hasn't been working.
My laptop:
- Studio XPS 1340 (~4 years old)
- Windows 7 Professional, 64-bit
- Service Tag:
- Video Card: nVidia GeForce 9500M
Problems/Symptoms:
- Device Manager screenshot
- Devices and Printers screenshot
- It works 1% of the time. I've had a few instances where the webcam suddenly works without me having done anything (confirmed by a very enthusiastic video chat), but the next day it stops working.
- I get the "USB device not recognized" error about every time I use my laptop.
- The microphone works no problem.
What I've tried:
- Re-installing the OS from scratch 4 times. I've tried both Professional and Ultimate versions.
- Installing drivers in the correct order as mentioned in these forums
- Installing the webcam driver for Windows Vista/XP
- The Webcam Diagnostics. The "Problems with USB Device" category passes the tests, but doesn't list the webcam.
What I haven't tried:
- Opening the laptop and messing with the hardware inside (I tried opening it to see if something was just loose but I couldn't figure out where to look).
Thanks so much!
Mark
Mark
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PudgyOne
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April 17th, 2012 09:00
Mark,
The webcam not showing in the symptom tree, means that the computer is not seeing the webcam as being attached.
Rick
markpan
7 Posts
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April 17th, 2012 09:00
Thanks, Rick! Does that mean that it is definitely a hardware issue? If so, do you know how I can check to see if a cable is loose? I wasn't able to find any online guides on the internal layout of the Studio XPS 1340.
PudgyOne
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April 17th, 2012 09:00
Mark,
Not showing in the symptom tree, means most likely it came loose. Most have found it loose at the top, near the webcam.
A video I found and pictures from other members may help. They can be found HERE.
Rick
markpan
7 Posts
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April 17th, 2012 22:00
Ah thank you. I wasn't able to find a video for the Studio XPS 1340... do you have suggestions for where I can get instructions for the 1340? Thanks again!
PudgyOne
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April 18th, 2012 15:00
markpan,
Sorry, I could not find any instructions or video for replacing the screen, which is where the webca, is located.
Rick