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rachelmarielong

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21479

March 22nd, 2015 11:00

WiFi connection problems

I have an Inspiron 7547  Dell laptop.  I use Intel® Dual Band Wireless-AC 3160 (Driver version: 17.13.11.5)  for my driver.  Which is the most up to date driver possible for my computer.  I've disabled and reenabled the driver.  I've uninstalled and reinstalled everything.  I trouble shoot it all the time.  I've restarted my modem online and the router in my home.  NOTHING IS WORKING.  The internet connection just keeps going in and out.  My windows 7 computer has no problem staying connected.  My phone, etc.  All other devices are fine so I know it's not my network.  It has to be an issue with the computer.  I've found this to be the same problem I had with my last Windows 8.1 computer.  Same issues.  Only difference being it was an HP ENVY SLEEKBOOK.   I need the connection to stop going in and out. It either disconnects and then reconnects by itself, or it disconnects and I have to go click the little WiFi bar looking icon and then it will connect.  I don't know what the issue is.  Someone please help. 

Also every time I look at the network sharing center while the connection goes out, it appears that the network adapter is re enabling itself and then finding my network again.  I don't understand.

DELL-Terry B

6 Operator

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3.5K Posts

March 24th, 2015 16:00

This sounds very frustrating. Do you notice if the problem occurs while the AC adapter is plugged in or mostly when running the notebook on battery?

The following Microsoft document may give an explanation why the wireless adapter drops and then attempts to reconnect.  Try changing the power plan on the system to High performance.

  1. Open Power Options by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Power options in the search box, and tapping or clicking Power options.  

    Note You can also right-click the battery icon in the notification area to access the Power Options command. 
  2. Tap or click High performance.

You may also want to go into the wireless driver properties in device manager and make sure that power management is not turning off the wireless card.

  • Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  • Enter Device Manager in the search box, and tap or click Device Manager.
  • Locate the wireless card and choose properties and look for a power management tab.
  • Uncheck the box for "Allow Windows to turn off this device to save power"

I hope that this helps.

TB

 

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