Windows Mobility Center Button

Question

I just purchased a Windows 8 Inspiron 15R (5520). I found the Windows Mobility Center button on the right side of the laptop above the keyboard does not open the Windows Mobility Center. When I press the button, the backlight on the button does come on and dims for a few seconds until it goes off. That is all that happens. When I open Control Panel, Windows Mobility Center, it works perfectly. What needs to be done to enable the Windows Mobility Center button on my Inspiron 15R laptop?

Thanks,

DELL-Vikram M · Accepted Answer

Hi Senile Old Man,

I will recommend you to uninstall and re install 'Quickset' application:

Click on 'Start' and click on 'Control panel'.
Click on 'Programs and features' and look for the application by the name ‘Quickset'.
Right click on it and click on 'uninstall'.
Restart the system.
Click on the link: http://dell.to/TT8UZK
Click on 'Download Now' and select 'Single file download'.
Click on 'Continue'.
Click on 'Save' and save the driver on the desktop.
Right click on the driver from the desktop and click on 'Run as administrator'.
Install the driver following the on screen instructions.
Restart the system and check if the issue is fixed.

You can also update the BIOS in case the issue still persists:

Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.

Click on the link: http://dell.to/UwLlYT
Click on 'Download Now'.
Select 'Single-file Download' and click on 'Continue'.
Click on 'Run' and follow the on screen instructions.

Keep me updated. Please reply for any further questions.

Senile Old Man · Answer

Hi Vikram M, Thank you for your reply.  I did exactly as you stated and the problem has  been resolved. THANK YOU AGAIN,

DELL-Vikram M · Answer

Hi Senile Old Man, I am glad that the issue is fixed. Please get back to us fo any issues in future; we will be glad to assist you.

Senile Old Man · Answer

Hi Vikram M,

I found out that the Quickset button works only for the session the laptop is running after I install the Quickset utility. When I turn off the laptop and turn it back on, the Quickset button does not work. I then reinstall Quickset and the button is again functional until I turn it off again. I also upgraded the BIOS but Quickset still only works for the time the laptop is running once I reinstall Quickset.

DELL-Vikram M · Answer

Hi Senile Old Man,

Please uninstall quickset from Programs and Features, restart the system and install the latest version of quickset: http://en.community.dell.com/cfs-file.ashx/__key/communityserver-discussions-components-files/3518/6180.APP_5F00_Quickset_5F00_W7W8_5F00_A05_5F00_NY82X_2D00_Setup_5F00_ZPE.zip

Restart the system after installing the Quickset.

Please reply with the results.

Senile Old Man · Answer

Hi Vikram M,

I uninstalled the previous version you sent me and attempted to install the version in this email string.

I received an error message once I downloaded it and started the installation.

Apparently this version you sent is not designed to run on Windows 8.

Thanks,

Bill Wysong

Senile Old Man · Answer

Hi Vikram M,

I uninstalled the previous version you sent me and attempted to install the version in this email string.

I received an error message once I downloaded it and started the installation.

Apparently this version you sent is not designed to run on Windows 8.

Thanks,

Bill Wysong

DELL-Vikram M · Answer

Hi Bill,

I appreciate your efforts. I will recommend you to install quickset application in compatibility mode:

Save the Windows 7 quickset application.
Right Click the driver installation file and select Properties -- > Compatibility Tab
Select Windows 7 from the list in the following image.

Click Apply -- > OK
Right Click the file and select the Run As Administrator option to install.

Please reply with the findings.

Senile Old Man · Answer

Hi Vikram M,

I did as you recommended, changing to Windows 7 in Compatibility mode (even though I am running Windows 8) and ran as Administrator. I still received the same error message "This is not a supported system".

I appreciate you working with me to resolve this.

Bill

Senile Old Man · Answer

Hi Vikram M,

I have resolved the problem. As I mentioned, the Quickset button only works when the laptop is running the current session (after I go to Programs & Features and click on Quickset64 and then "Repair". When I turn it off and back on, the Quickset button does not work. I decided to look in Startup and found that Quickset was "Disabled". I "Enabled" Quickset in Startup and now each time I restart the computer the Quickset button functions.

Thanks for all of your help.

Bill

DELL-Vikram M · Answer

Hi Bill, I apreciate your technical expertise. I am glad that the issue is fixed. Do get back to use for any issues in future.

kewlgambit · Answer

Hello DELL-Vikram

I had the exact same proble as Senile old man and it too has been resolved thanks to you! however now the "Windows mobilty centre" button and the "Dell Instant launch" button are working but still nothing happens when i click the "Dell audio with preset switch" button

mimt2008 · Answer

Helpful my issue solved Thanks

Locked Topics – Laptops General

Windows Mobility Center Button

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