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May 23rd, 2013 10:00
Windows won't start properly, plus error code 2000-01-42
My sister's laptop (Dell Inspiron 15 Intel N5050) turned on with a black screen today that said "Windows Error Recovery, Launch Startup Repair (recommended)". It then goes to the "windows is loading files..." screen. After that, the screen that shows a bar with green lines. And finally, it just goes to a blue screen with a wallpaper and a large white cursor. I can't bring up any menus or do anything, and the only way to get out of that is to press and hold the power button. When I boot up again and try the "start windows normally" option, the exact same thing happens.
I tried hitting F12 to go into boot options. I went to Diagnostics and that took me to the ePSA Pre-boot System Assessment. All Devices got a green tick except the Hard Drive. With that, I got lots of beeping noises and a message that said "error code 2000-01-42 validation 62778 msg: hard drive 0 - S/N WD-WXE1EB1UUZX4, self test unsuccessful. Status = 7".
What does this mean? My sister's laptop is 9 months old.
ejn63
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May 23rd, 2013 10:00
The hard drive has failed - call Dell with the error message and they'll replace the drive under warranty.
DELL-Nikhil D1
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May 23rd, 2013 10:00
Hi ichimj,
Error Code 2000-0142 indicates that the hard drive needs to be replaced on the computer.
I have provided a link below for drive savers data backup: http://bit.ly/o0hMA
Click on the above link and select the options accordingly. They would help you in backing up data.
Please provide system’s Service Tag and contact details so that I may access your system records and check for further course of action. You could also click my user name and click Start Conversation to send a private message.
Check warranty status: http://dell.to/13VPd97
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers): http://dell.to/VPYT4T
Awaiting your response!