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October 14th, 2013 19:00
Wrong service tag?
A few days ago, I went to Walmart and put a $798 Dell laptop on layaway. Unfortunately, I did not write down the model. I know it has a 15.6" display, 8gb of ram, 1tb hard drive. It also has a i7 processor, I don't know if it's a 3rd gen or a 4th. The receipt gave me the service tag, today I entered it on Dell's product support. It shows that it's a Inspiron 15 3521. Is it wrong???? I searched but i can't find any of the 3521 that match.
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ejn63
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October 14th, 2013 20:00
Systems sold at retail are built for the retailer - and will have different features than those sold through Dell itself. Retailers do this all the time to prevent price-matching - which they restrict to "identical" models, which aren't sold elsewhere of course.
The model is likely correct - the 3521 was the entry-level 15" Dell system - third-generation Core i CPU. The successor model with the fourth-generation Haswell CPU is the 3537.
Don't confuse the Inspiron 3537 model with the i7-3537U CPU -- they're different things despite the model number.
DELL-Amogh G
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October 14th, 2013 23:00
Hi,
Inspiron 3521 is manufactured by Dell with i7 processors. It is not available on Dell website with i7 processor right now. It doesn’t seem that the service tag is wrong. To check the current system specification, you may refer to the link: http://dell.to/1cR7if5.
Hope this helps. Feel free to reply for any further assistance.