Unsolved
This post is more than 5 years old
8 Posts
1
122371
December 17th, 2015 19:00
XPS 9550 Problems
XPS 15 (9550)
FHD, i7
512 SSD (No 2.5" because of bigger battery)
Hi, I recently got my 9550 all set up. However I kept getting blue screen errors so I did a clean windows install. However, I am still receiving these problems:
Kernel_security_check_failure
Bad_pool_header
The onsite tech came yesterday and replaced my motherboard and SSD. Dumb enough, the SSD didn't come with Windows 10, so I had to install it on my own again. But these problems keep persisting... Happens every 15-30 minutes of use. What can I do? I've already tried updating all the drives from Dell's site before and now. Also, whenever I try to download Windows 10 from the Media Creation tool, it never finishes because I keep getting the blue screen errors from above.
0 events found
brandonchu
8 Posts
0
December 20th, 2015 17:00
Any help at all?
Chugo
8 Posts
0
December 20th, 2015 19:00
I have the same problem with my machine. Im giving them a call tomorrow to ask for an exchange as i really like the laptop. If my new unit still have the same problem, im just going to ask for a refund.
brandonchu
8 Posts
1
December 20th, 2015 20:00
I just downloaded the SupportAssist program from Dell and looked at my system history. It appears the last two crashes were due to the wifi driver... Can you share your crash reports?
gaucho713
2 Posts
0
January 20th, 2016 08:00
I too am getting the BSOD errors that you are reporting. I also am receiving the following one:
UNEXPECTED_STORE_EXCEPTION
I am contacting Dell support now, and will keep you posted if I find out anything.
gaucho713
2 Posts
1
January 21st, 2016 19:00
jdrodrig,
I think you may be right... I did upgrade my nVidia drivers a week or so ago. My XPS 15 9550 crashed 3 times on me on Wednesday. The entire day I was using a secondary display via the HDMI port. Today, however, I was not using an external display, and I had no crashes.
I just rolled back my drivers, and I will report back with any improvements in stability.
Thanks everyone for their input, and hopefully we can figure out what is causing these crashes.
jdrodrig
1 Rookie
•
25 Posts
1
January 21st, 2016 19:00
I have the same machine and kept gettign those messages (kernel security crash) but only using photoshop and lightroom.
any chance you upgraded the Nvidia driver after getting the computer?
the "solution" I found was to roll back the driver to the one the machine came with, and remove the file sniffer from adobe program files directory. I had not gotten the message again.
SORRY I have to correct myself, I have the 4K screen (I think you mean FHD you have the other screen).