XPS Gen2 Bluetooth HELP

Question

I need help getting my toshiba bluetooth card to recognize my logitech PRO headset. I'm about ready to literally go insane. First, I know that the default bluetooth driver supplied by windows doesn't recognize headsets, so the Toshiba stack from Dell is required. For the life of me, I cannot get this to work. I tried first disabling the windows driver under 'bluetooth radios' in device manager and then installing the driver from the resource CD. But, when I install the driver from the CD, the 'bluetooth radios' tab is removed, and the bluetooth card is identified in network adapters only (albeit identified correctly). I get the toshiba bluetooth icon in the system tray, but when I try to pair with the headset, it cannot find it. Note, the very first time I tried this, it worked, but when it requested the PIN (from the headset manual), it quickly brought up the same dialog box I get everytime now: 'unable to find device'. Anyone please help before I go nuts.

bacillus · Answer

You should not have to disable the Windows driver before running the Dell Toshiba drivers.
If you cannot get the drivers to install after trying the above then see if this knowledge base article helps, http://support.microsoft.com/default.aspx?scid=kb;en-us;840635

billy221 · Answer

thanks for the quick reply. i disabled the MS auto-install, but still get the same thing. rarely, it will detect it, and then it says no profiles are available for this device. the toshiba stack supports headsets, right? sigh

bacillus · Answer

Yes, headsets are supported!

Configuring the stereo headphones Procedure:

1 Right-click on the Bluetooth icon in the task tray, and click on [Add New Connection].
The [Add New Connection Wizard (Welcome to the Add New Connection Wizard)] will appear.

2 Switch ON the stereo headphones and activate "Discoverable" mode
Please refer to the user guide for the stereo headphones for further information on how to operate them.

3 Confirm that [Express Mode] has been selected, and then click on the [Next] button. The [Add New Connection Wizard (Searching for Bluetooth Devices)] screen will appear.
Once the search for the devices has ended, the [Add New Connection Wizard (Select Device)] screen will appear.

4 Select the device name of the stereo headphones from the list, and click on the [Next] button.
The [Add New Connection Wizard (Searching for Services)] screen will appear.

5 Configure the type and name of the icon to appear once registration is complete, and click on the [Next] button.
Please click the [Next] button once you are satisfied with the configuration.
The [Add New Connection Wizard (Configure Connection Name)] screen will appear.

6 Click on the [Finish] button.
The settings will be registered, and the icon will appear on the [Bluetooth Settings] screen.

Connecting to the stereo headphones
You can connect to the stereo headphones from the icon registered in [Bluetooth Settings]. Please refer to the user guide for information on how to make a connection from the stereo headphones.

billy221 · Answer

yes, that's exactly what i try to do. only it does not find the device at all.

awer25 · Answer

Same problem . . .   I've paired numerous devices to my 6000 and they all work fine, however my bluetooth headset (Moto HS850) cannot be found by the laptop (it is in discoverable mode).  Sometimes (rarely) it is found, so I put in the default pin (0000) and it searches and says Device Not Found.  Does anyone know for certain that Toshiba's bluetooth stack supports audio gateway profiles? Message Edited by awer25 on 06-26-2005 01:10 PM

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