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DELL-Chris M

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232175

March 10th, 2007 15:00

1:1 Pixel Mapping issue

All,

I am trying to understand this issue. To be honest, the game looks fine in all resolutions so I am having a hard time what the complaint really is. This is my testing results:

Oblivion
2407WFP A03
DVI

Widemode options greyed out, Fill only
1920x1200
1920x1080
1600x1200
1440x900
1360x1024
1360x768
1280x960
1280x800
1280x768
1280x720
1024x480

Widemode options available
1680x1050
1280x1024
1152x864
1024x768
800x600
=====

Xbox 360
Component cable set to HDTV
1080i widescreen Widemode options available
720p widescreen Widemode options available
480p widescreen Widemode options available

Component cable set to TV
480i Normal Screen Format Widemode options available
480i Widescreen Screen Format Widemode options available


DELL-Chris M (old account)
#IWork4Dell

DELL-Chris M

Community Manager

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56.9K Posts

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232.1K Points

March 26th, 2007 16:00

Wired-DK,

If you have the issue, and you are under warranty, get it exchanged.

Technical Support (Chat, Email, and Phone)

oHzEEnYc

23 Posts

March 28th, 2007 02:00

i called about my numerous A03 problems: xbox360 component issue (broken), backlight bleeding in all 4 corners, pixel mapping issue...they are sending me a replacement...i will be praying that it will be an A04...i hope the 1080p is 16:9/wide mode in the A04, i want to see the black bars and no more fill/stretching...please god, be good to me!

BajaCapt

12 Posts

March 28th, 2007 17:00

oHzEEnYc, Please keep us posted, I been following this thread closely. I will be contacting Dell as soon as I get a chance, just too busy but almost in a 2 week vacation this month. My son and daughter as well as myself all excited about Bethesda latest expansion to Oblivion "Shivering Isles" I sure wanna play it in a nice "no banding" monitor, which is one of the problems with my A03 monitor as well as the 1:1 maping. Appreciate the updates ;)

Dehl

29 Posts

March 28th, 2007 17:00

Banding on A03? If you're using Desktop Mode the banding problems should go away. The Faroudja chip in the 2407WFP which is causing the banding, appears to be disabled when using Desktop Mode. There will probably always be a little bit of *horizontal* banding on these LCD panels. (i.e. horizontal lines) There is slight vertical banding, but it's so minor it's almost unnoticeable. I have two A03 and a two A04 panels, and they all exhibit similar levels of banding. Personally, I think they're a great improvement from the photos I've seen of banding which exists in the A02.


Message Edited by Dehl on 03-28-2007 01:43 PM

oHzEEnYc

23 Posts

March 28th, 2007 17:00

this is the replacement they are shipping to me: Display,Flat Panel,24W,Dual Voltage,2407WFP,Midnight Gray Dell Americas Organization.> that is a different description than my A03, which was: Dell UltraSharp 2407FP,Wide Flat Panel w/Height AdjustableStand,24.0 Inch VIS,OptiPlex and Precision,Customer Install.> I hope the new description is an A04, because it sounds like a newly revised model, i will be receiving t tomorrow by 10:30 a.m. - says fedex..i will update you all...if anybody is even still here anymore...lol...i might just be talking to myself! Message Edited by oHzEEnYc on 03-28-2007 01:02 PM

Message Edited by oHzEEnYc on 03-28-2007 01:02 PM

BajaCapt

12 Posts

March 28th, 2007 18:00

I do have an A03 and the banding is pretty bad, it is going back but thanks for advice anyways.

oHzEEnYc

23 Posts

March 28th, 2007 19:00

i will 100% be here with an update tommorrow by 12pm eastern time...if not sooner...

DELL-Chris M

Community Manager

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March 29th, 2007 14:00

All,

I may it very clear in this post titled Monitor exchanges based on revision numbers in the FAQ that there is only one part number for the monitor. This means, when you initiate an exchange for a defective monitor, there is no way that we can know what revision you will receive.

Also, using character substitution to circumvent our profanity filter will result in your post being deleted.

oHzEEnYc

23 Posts

March 29th, 2007 15:00

ooops....my bad for the "character substitution"....i just wish that they can make a "note" when they send out exchanges so that an A04 can be sent out....

smart_head

31 Posts

March 29th, 2007 15:00

ChrisM,
 
Despite explaining the 1:1 pixel mapping issue to Dell tech support and spending hours on the phone, I've been plainly denied an exchange on the grounds that the issue is not a hardware issue. What is going on at Dell? How come you and the tech support have contradicting comments to make? I'm extremely disappointed right now.

smart_head

31 Posts

March 29th, 2007 18:00

oHzEEnYc, that's exactly what the tech support reps tell me every time I talk to them. So yeah, what is the deal with that? Ugh..

oHzEEnYc

23 Posts

March 29th, 2007 18:00

wow..it is 345pm and ive been on the phone with dell for hours...they will not cough up an A04....they are saying im out of the 21 day return period, and under warranty, i can only get a replacement of the same model (A03).....MR. chris m, is there any easier way that I can communicate with these people to get this A04?

oHzEEnYc

23 Posts

March 29th, 2007 19:00

ok..i understand that all they can do is initiate an exchange... that is why my qustion is: how can i get them to do that? what are the right words? how can i make it possible?

DELL-Chris M

Community Manager

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March 29th, 2007 19:00

oHzEEnYc,

There is no way that they (anyone) can specify what revision you get. All anyone can do is initiate an exchange. That is it. You guys act like we have a warehouse full of A04s and another warehouse full of A03s. We do not. We have one warehouse with 2407s. We do not know what revisions are in there...understand?

DELL-Chris M

Community Manager

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56.9K Posts

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March 29th, 2007 20:00

oHzEEnYc,

Check your private message, again.

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