Can anyone suggest an alternative ? (support.euro.dell.com cannot trace the order & customer numbers supplied at the time of purchase, and submitting the tag doesn't appear to list the components)
I am not sure that a direct replacement is possible, as sales enquiries via Dell Chat received replacement monitor recommendations which were exclusively 'widescreen' and non-Ultrasharp alternatives:
* UK Sales - E1911 19 inch 48 cm Monitor
* US Sales - IN1920 18.5 inch 47cm Monitor
I ultimately bought the Dell Professional P1911 monitor (widescreen), which is about 2 inches shallower in vertical screen height vs. the original monitor (Ultrasharp 1901FP 19 inch).
Other users in a similar situation may also wish to consider the following models, which appear to retain the same aspect ratio as the 1901FP:
* Dell UltraSharp 2007FP 20 inch LCD Monitor (max. 1600x1200)
* Dell Professional P190S 19 inch Monitor (1280x1024)
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 11th, 2011 09:00
It should be a like for like exchange if under warranty. But, if none is available, they will find the closest one that matches the specifications.
Dave Purdy
20 Posts
0
August 11th, 2011 12:00
Chris - many thanks.
It is out of warranty, but I'm looking for a short-term solution before purchasing a new system.
Dave Purdy
20 Posts
0
August 12th, 2011 03:00
Can anyone suggest an alternative ? (support.euro.dell.com cannot trace the order & customer numbers supplied at the time of purchase, and submitting the tag doesn't appear to list the components)
Dave Purdy
20 Posts
1
September 24th, 2011 02:00
I am not sure that a direct replacement is possible, as sales enquiries via Dell Chat received replacement monitor recommendations which were exclusively 'widescreen' and non-Ultrasharp alternatives:
* UK Sales - E1911 19 inch 48 cm Monitor
* US Sales - IN1920 18.5 inch 47cm Monitor
I ultimately bought the Dell Professional P1911 monitor (widescreen), which is about 2 inches shallower in vertical screen height vs. the original monitor (Ultrasharp 1901FP 19 inch).
Other users in a similar situation may also wish to consider the following models, which appear to retain the same aspect ratio as the 1901FP:
* Dell UltraSharp 2007FP 20 inch LCD Monitor (max. 1600x1200)
* Dell Professional P190S 19 inch Monitor (1280x1024)
Dave.