1901FP, lock icon

Question

I bought my new 1901FP last week and it was working fine for a couple of days. Yesterday I was attaching my USB connections: one upstream and 2 downstream. While I was doing this, I rotated the monitor in different directions to access the USB sockets. Everything works. However, when I click on the menu button or any other button on my monitor, it shows me the lock icon (instead of showing the OCS menu with 'No' as a default), so I cannot adjust Brightness or any other setting. I tried to press buttons in different combinations, but it did not help. I always see this Lock icon.

Please advise.

Thanks!

gotmonitor · Answer

Jesse,

My problem is not with USB (see my post above). It is with my monitor which is locked. When I click on the menu button or any other button on my monitor, it shows me the lock icon (instead of showing the OCS menu with 'No' as a default), so I cannot adjust Brightness or any other setting. I tried to press buttons in different combinations, but it did not help. I always see this Lock icon.

DELL-Jesse L · Answer

gotmonitor, OSD Settings: Horizontal Position Vertical Position OSD Hold Time: OSD Rotation OSD Lock Each time the OSD opens, it displays in the same location on the screen. 'OSD Settings' (horizontal/vertical) provides control over this location. - and + buttons move OSD to the left and right. - and + buttons move OSD down and up. The OSD stays active for as long as it is in use.OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds. OSD Rotation: Rotates the OSD by 90 Â° counter-clockwise. Adjust according to your Display Rotation 'OSD Lock': Controls user access to adjustments. When 'Yes' (+) is selected, no user adjustments are allowed. All buttons are locked except the menu button. Note: When the OSD is locked, pressing the menu button will take the user directly to the OSD settings menu, with 'OSD Lock' preselected on entry. Select No(-) to unlock and allow user access to all applicable settings. Note: You can also lock or unlock the OSD by pushing the Menu button for over 15 seconds.

DELL-Jesse L · Answer

gotmonitor,

Thank you for using the Dell Community Forum.

Here is some information on the monitors usb.

Universal Serial Bus (USB) Specific Problems

SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
USB interface is not working	USB peripherals are not working	Check that your monitor is powered ON. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again.
High Speed USB 2.0 interface is slow.	High Speed USB 2.0 peripherals working slowly or not at all.	Check that your computer is USB 2.0 capable. Verify USB 2.0 source on your computer. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector).

gotmonitor · Answer

Jesse,

http://support.dell.com/support/edocs/monitors/1901FP/graphics/osd_lcsm.gif

This is the icon of the closed lock I am getting every time when I press any button on my monitor. What is the reason? What should I do fix the issue?

Thanks.

JDre · Answer

Press - no as shown in the manual excerpt posted by Dell Jesse. That should work

gotmonitor · Answer

The problem is I cannot press 'No' because the only thing I see is the closed lock icon (http://support.dell.com/support/edocs/monitors/1901FP/graphics/osd_lcsm.gif). I cannot press anything -- because everything is locked.

Thanks!

JDre · Answer

Might be worth trying this, I hope it works, a footnote in the manual:

{Note: You can also lock or unlock the OSD by pushing the Menu button for over 15 seconds.}

If that does not work, you could remove power and all other connections and start over connecting the monitor. If that does not help, I am out of ideas, Dell should have some? I tried searching the Forum, 3 other customers had the same problem, but no solution was posted. I had no luck with the Knowledge Base. I looked at Samsung support, they have a similar hold down button procedure...

gotmonitor · Answer

Thanks everybody! I was able to unlock my closed lock icon by pushing the Menu button for over 15 seconds.

ecclyton2014122 · Answer

This worked for me as well.  THANKS!!

Monitors

1901FP, lock icon

OSD Settings:

OSD Rotation

Universal Serial Bus (USB) Specific Problems

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