2005 FPW Backlighting Issues

Question

Got mine today, no dead pixels, but lots of backlight issues in all four corners. Rev A02, made in Mexico Oct 05. Hooked up via DVI to a Radeon X700 Pro 256MB.

Any suggestions before I call Dell for a replacement that may or may not be any better?

I thought Dell had this fixed?

IssACS3 · Answer

I have the same problem, is this normal? http://www.rit.edu/~yl2763/backlight.jpg

IssACS3 · Answer

This is not acceptable, especially for people who do computer graphics. How can Dell leave this problem for such long time?

chulett · Answer

Wow, that is bad... unless you've done something to increase the effect? Unfortunately, from what I've read both here and on the net, it seems to be a pretty common problem with the 2005FPW. Heck, do a generic google for 'backlight bleed' and you'll see most of the hits are for this particular monitor. Having it replaced may net you a better one or one just as bad - and more than likely the replacement will be a refurbished unit. :smileymad:

Tsavo · Answer

Mine looks very similar, all four corners....   j²

glo76 · Answer

Ditto mine - looks exactly like that.  Made in Mexico, Rev A02, built Nov 05.  Contacted Dell and they are shipping a replacement.  I plan to just keep shipping them back until I get a good one.

Tsavo · Answer

Well I've adjusted the brightness down from the default 100 to 25 and adjusted the contrast on the vid card to 90, still no diff, guess I'm calling Dell, what a waste of time and money.....Jesse

shychinoboy · Answer

I have the same problem as post #2. It is horrible and I also have a dead pixel.  I had to go thru about 6 dell reps for about 3 hours.  It is really sad that dell's customer service is so horrible.  Every single rep had me talk to someone else and finally the last guy was willing to send me a replacement. Hopefully the new one will not be as bad.   NOTE TO DELL: PLEASE FIND BETTER CUSTOMER SERVICE REPS. I HAD TO GO THRU 6 REPS OVER A SPAN OF 3 HOURS JUST TO EXCHANGE MY DEFECTIVE MONITOR. IT IS REALLY FRUSTRATING AND I HOPE NO ONE EVER HAS TO GO THRU THIS!!!!!!!!!! :smileymad: Message Edited by shychinoboy on 12-12-2005 06:41 PM

dezzi · Answer

I've been through 2 of these. The last one I got was a Refurbished A03 made in Mexico and it still has the problem.   I told the tech support guy and then the manager I spoke to, that I wanted a new replacement, not a refurbished one - the product is such poor quality to begin with.   So the manager first he told me that refurbished is just a tag and the monitor is essentially just the same a new monitor. I told him that it's not just a tag - it's a monitor someone has sent back because it was bad, which has then been repaired.   Then he told me that their policy says that they can ONLY send out refurbished monitors.   I looked up the Warrant Info, both on my original machine and on their online statement, and it clearly states that they can send out either a NEW or refurbished replacement.   The manager kept on saying that it's their policy - I tried to explain to him that they can't give the customer one policy at the time of sale, and then follow their own set of different policies - that would be illegal.   He didn't believe me about the warranty info, so I had to walk him through the warranty on DELLS own website - including leading him to the exact words!!   After this, he put me on hold, to go check something and he came back and said that the monitor was not really refurbished. It was really new. They just have to put a refurbished sticker on due to some US law!! Totally ridiculous!!   Now waiting for him to check something else and get back to me.   This is pretty shameful on DELLs part. They used to have really good customer service but it's gone completely downhill.   I'm thinking of filing a complaint with some consumer protection agency regarding the 2005 FPW given the number of complaints about it.   Anyone know a good way to go about doing this.   BTW, I have 2 1901 FP monitors at home - they render black backgrounds perfectly, no backlight, no greyish hue. Makes me even less ready to live with a more expensive monitor which performs worse.

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2005 FPW Backlighting Issues

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