2005fpw backlight problems

Question

I ordered a dell 2005fpw monitor on 12/05 and received it on 12/10. First, I was very impressed with the monitor, the colors were bright, there were no ghosting effects or dead/stuck pixels, but over time, I noticed problems with the back lighting. There was some backlight leakage on the top and bottom left hand side, and a very disturbing leakage towards the top right hand side.   I saw similar complaints in internet forums, so I assumed the Nov 2004 build was a bad batch, waited for some time with the hope that dell would run out of these bad monitors, and called tech support on 12/20. They aggreed to send me a replacement, and I received it yesterday, on 12/27. But the replacement is a Nov 2004 build also, and it's even worse, it has bad leakeage on all sides, plus 4 green 1 red 1 blue dead pixels. So I want to keep on exchanging these until I get an acceptable monitor, but the question is, is there an easy way to contact dell tech support?   Last time I managed to talk to a human being after trying different numbers for an hour, but no luck this time. I tried calling 1-800-822-8965 (the tech support number on the receipt) and 1-800-624-9897 (the home & office customer care number on the web site), I navigate through several menus, and finally the system hangs up the phone. I tried mailing to support@dell.com , but the mails bounce back with 'bad address' error. I tried to send mail via dell web site, but it keeps asking a service tag that I don't have. Same with the online chat, I cannot get past the 'enter service tag' screen. Now I know what people say is totally true, Dell has the worst customer support ever.   So I'm giving a shot to these community forums, maybe someone can provide a direct number / email address that I can contact for monitor tech support.   Thanks,

petersondm · Answer

I called 800-624-9896. I choose option 4 for Tech Support and when they ask for customer number or order number. When I finally spoke to a tech it took some time trying to explain the issue. Well I made the mistake of telling him I wasnt at my computer with the monitors but I had done everything. Checked pins, switched between systems, reset and adjusted everything and out of 3 2005's; 2 were bad. Well he cant do anything unless I am in front of the system so leason learned tell them you are in front of the system. So after 2 hours of hold and tech time I have to do the same thing tonight. Good luck. Message Edited by petersondm on 12-29-2004 07:13 PM

hakkib · Answer

Thanks a bunch, that number worked, I talked to a representative after waiting on hold for 15-20 mins and he agreed to send me a 2nd replacement. Now I just hope third time's a charm...

Monitors

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