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muziqlover

44 Posts

175663

December 28th, 2004 23:00

2005FPW Leakage Problems

Can we get an OFFICIAL word on this problem from any real person @ Dell as to what to do with our defective monitors?
 
I am ready to send mine back Rev A00 November 2004, and wanted to be clear they are working on some sort of fix for this.
 
Can the forum moderator let us know if we call and let them know of the problem, can we wait until at least a "non-leakage" monitor hits the street?
 
I don't mind waiting for a month if that's what it would take to get this corrected.
 
It is a waste of my time and Dell's to play a "back and forth game" of trying to get a monitor that works.
 
Will someone at Dell please take control of this situation and obviously SEE there is a problem here?
 
I can bet alot of people have these leakage problems but either:
1. Don't notice it
2. Don't see the point in returning it or
3. Know Dell well-enough to know what a headache it is to deal with returning an item.
4. Tired of dealing with out-sourced people who can not speak english or have a clue what you are talking about.
 
This is a problem, and they know it. Start a Re-call and get our monitors working.
 
We paid for them, we demand the stuff to work.
 
I know Dell's are cost- saving, but come on, it's obvious there are problems.

FIX IT!
 
If anyone else feels the same, let Dell know.
 
signed,
 
Someone that supports Dell and is tired of the garbage quality they just let out.

cccmd

1 Rookie

 • 

18 Posts

January 6th, 2005 22:00


@btomasie wrote:

cccmd,
what month does it show as when it was it made?

Thanks,
  Brian



Dec 2004

Marc

30 Posts

January 6th, 2005 22:00

Received my 2nd replacement 2005FPW today as well - shipped 1/4/05 - DEC build Rev A00 - while not as bad as the first replacement, this one definately still has major backlight leakage - it's going back and I'm still holding on to my original which has proven to be the best of the three so far.

I do not believe these monitors are fixed unless a Rev A01 is out that I didn't receive.  I wish Dell would institute some sort of policy to help not waste Dell's our my money and time much further.

John1GHz

34 Posts

January 6th, 2005 22:00

 
Thanks for the feedback. Sorry you are still having problems. I know how frustrating it can be. I will keep following this thread.
 
John

Measel

17 Posts

January 7th, 2005 11:00

I just ordered 2005FPW for 599.20 yesterday. The shipping date is Jan 17th. Is the issue has been resolved by now? Any answer, Dell-Jesse? or should I cancel and order 2001FP instead?

DELL-Jesse L

Moderator

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17.9K Posts

 • 

69K Points

January 7th, 2005 13:00

Measel,

Thank you for using the Dell Community Forum.

The word was passsed on to me that the backlight issue was resolved. I am still seeing that some replacements have the backlight issue as well. I will be letting them know this as well.

Measel

17 Posts

January 7th, 2005 13:00


@Anonymous-Jesse wrote:

Measel,

Thank you for using the Dell Community Forum.

The word was passsed on to me that the backlight issue was resolved. I am still seeing that some replacements have the backlight issue as well. I will be letting them know this as well.



thanks jesse!

petersondm

66 Posts

January 7th, 2005 13:00

Ah thanks Jesse. What was the issue and are there specific serial numbers or revisions to look for?
I still have two replacements to open at home that I am dreading looking at. Luckly I haven't had the time but will be getting to it tonight and cross my fingers. If I need to replace the replacements is there anything to tell tech support so we get the corrected monitors without the issue or are all 2005's now in the pipeline fixed?
 
Thanks again.

MSalseda

10 Posts

January 7th, 2005 14:00

I am past the 21 day return period, in fact it is just over 30 days since I ordered.  If I RMA my monitor with backlight issues will I receive a refurbished unit? 

John1GHz

34 Posts

January 7th, 2005 14:00

Jesse,
 
Is the present inventory(ies) of this item being updated? If new orders are placed, are the items shipped corrected panels? Has Dell purged the bad ones?
 

DELL-Jesse L

Moderator

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17.9K Posts

 • 

69K Points

January 7th, 2005 14:00

peter sondm,

They came from the manufacture with this problem. Just tell them you want to replace  the monitor with another one. Explain to them that you have a backlight issue with your monitor.

muziqlover

44 Posts

January 7th, 2005 15:00

Jesse,

Can you confirm I too will be getting one without Leakage or Dead Pixels?

Case # 089580788

I want this correct and working 100% before I get it back.

Thanks.

cccmd

1 Rookie

 • 

18 Posts

January 7th, 2005 15:00

This is EXACTLY why I asked for a refund yesterday after receiving my 2nd replacement (3rd total) monitor with backlight leakage. 

muziqlover

44 Posts

January 7th, 2005 15:00

This is becoming quite a joke...

Dell, hello are you listening?

I too spent an hour wasted on a call, and the tech person had no idea what I was talking about.

Can someone with any brain at Dell PLEASE make sure that ALL your techs are aware of this issue, and do not sit there trying to waste our time on the phone, trying to "trouble-shoot" what is obviously a huge problem on what could be thousands of monitors.

Just read the now EIGHT pages of people with problems.

I guess we need to get to maybe 20 pages before they consider this a problem.

I am not looking forward to dealing with a return and playing the miss a day at work ( we do have jobs Dell)  and wait for the UPS truck. I have and i'm sure everyone has better things to do with their time.

I pleaded with the tech to have them check the replacement monitor for defects and she said they just come from a warehouse, and to try it, and if it's bad, return it again..

Can someone please, for the love of whats all good in the world..check on this?

Are we asking too much?

The sad thing is, I love this monitor, it's the best I have ever used, and would HIGHLY recommend it to anyone..

Of course, you got to pray you get a good one..:)

Message Edited by muziqlover on 01-07-2005 12:27 PM

Message Edited by muziqlover on 01-07-2005 12:42 PM

Marc

30 Posts

January 7th, 2005 15:00

Jesse,

I just received my second replacement yesterday (1/6/05 - shipped 1/4/05) and it still had the problems - what's to say my 3rd replacement won't?  What steps is Dell taking to ensure the monitors they ship are "fixed"?

Marc

ozzynyc

10 Posts

January 7th, 2005 15:00

Yesterday i spent two hours on the phone with Dell, yes, once again. After 4 incorrect transfers, i was on the phone with India support personnel that support Dimensions desktops as well as LCD pannels. She didn't have a clue what was i talking about when i mentioned that almost everyone has the problem with backlight (leave alone the dead pixels). She said that she never heard of any problems with any of the panels (was she high??). For that matter 5 other support guys i spoke with before didn't hear of any problems with the panels. Yes, the drugs must be legalizied overseas.
 
After spending 30 min getting nowhere with her, she put me on hold and said that i have two options, a refund or a call back from the person with higher authority. Authority seems to be their favorite word. Perhaps someone with higher authority should have sent an email our to the entire DELL support personnel and advise on this issue. Oh wait a minute, Dell couldn't do that since their systems were down yesterday for a few hours (pardon my sarcasm).
 
I have never met such a clueless support personnel in my life and i have delt with over 100 IT companies since i am a networking engineer. I can understand the language barrier, and can understand that the personnel gets a very low pay, but how about a simple communication about the issues with the product??? Well, it's beyond me...I am waiting for a few more days and having it swapped again, to try my luck. I am pretty sure that the one replaced will be a refurb and have the same backlight issue.
 
I would suggest to anyone who wants to have their swapped to call support, immediately ask for a supervisor, have him/her make the notes in the system that you are entitled for a non-refurb swap panel EVEN AFTER the 21 days pass. Then politely hangup and wait a few weeks. Then have it swapped then. I can guarantee that DELL will never recycle the defective panels but only fix them (which might fix the backlight alltogether or just fix in one spot they see, but make it worse on another spot of the panel) and send them out to customers.
 
Good luck all and sorry for the long post, just had to get this out of my system. Remember the only person who can help you when dealing with Dell is yourself. Be strong and demand the top level support pesonnel, else you will be going in cicrles and placed on hold for minutes, which add up to hours. Don't waste your time, learn from my mistakes :)

Message Edited by ozzynyc on 01-07-2005 12:18 PM

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