2005FPW REVA02 Defects with Horizontal Lines & Ghosting

Question

I just received my 2005FPW, hooked it up and it worked fine for one day. On the second day I was surfing the web and these horizontal lines started to appear on the monitor and kinda gave a me ghosting effect. I thought If I restart my computer it would go away. NOPE! nothing. Then I completely shut off my computer and I could still see a ghosting of my desktop! I tried both DVI and D-SUB cable and nothing. I tried contacting dell via chat/email/phone and they game me the runaround asking for my service tag, which I could not locate on the back of the monitor because there was this only one sticker and I tried every combination of numbers.   Anyone else have this problem? And does anyone have a direct number for getting a return authorization from dell? I'm on hold them at this very moment waiting to talk to anyone.   Thanks in advance, Harry

DELL-Jesse L · Answer

WickedEvil8,

Thank you for using the Dell Community Forum.

Here some things to try and resolve the issue with the monitor.

Ghosting Issues:

Push Auto adjust button
Adjust Phase and Clock controls via OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size
Lines on the screen:
- Perform monitor reset on "All Settings"
- Push Auto Adjust button
- Adjust Phase and Clock controls via OSD
- Perform monitor self-test feature check and determine if these lines are also in self-test mode
- Check for bent or broken pins
NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.

WickedEvil8 · Answer

Alight here's the update.

After half and hour on hold with dell customer service, and half an hour more for "troubleshooting," the unit was in fact defective and it will be replaced soon. Thanks Lisa for not transfering me to another department :smileywink:

MNASH · Answer

HELLO,

I also recently purchased a 2005FPW MONITOR and have been experiencing problems with lines in my display. I have gone through the recommended trouble-shooting fixes and nothing has solved the problem. The problem persists with DVI and VGA connections as well as in the self test mode. This monitor is clearly defective. To get this problem resolved, I have tried several times to contact customer service and product support over the phone to no avail and can't even email these departments without the required service code which this product doesn't have. I believe that this monitor should be replaced or repaired under warranty and I would like some help getting this accomplished.

djgarcia · Answer

if you give them the original order number for the monitor, they will be able to help you and get it replaced.  the monitor doesn't have a service tag.

WickedEvil8 · Answer

MNash,

The best way to get in contact with them is early in the morning around1-2AM because that time on the other side of the earth is normal operating hours. My co-worker told me in order to bypass all the automated phone mumbo jumbo, just repeatedly hit zero, zero, zero... until it takes you to a representative. Don't know if it will work but it's worth a try. Just have your order number ready and tell them you only bought a monitor and you dont have a service tag. Most importantly, don't let them tranfser you to another rep.

Harry

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2005FPW REVA02 Defects with Horizontal Lines & Ghosting

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